Health Information Management
Sacramento, California Area
My responsibilities as an ROI employee has encompassed an array of different skill related tasks. The most important aspect of my job has been receiving and validating authorizations in accordance with state and Federal guidelines. I received requests from patients’, providers, insurance companies, and law offices. I work collaboratively with our affiliate partners in response to work requests to ensure accuracy. This is essential in order to complete requests and inquiries in a timely and quality manner. This has helped develop my communication skills and make me proficient in a shared work environment. Good customer service and relaying information clearly and accurately to our requesters and patients’ over the phone is one of my strong points. I understand the importance of representing Sutter Shared Services and Sutter in a professional manner. I take this very seriously and have worked diligently on my customer services skills. I have been trained to work in EPIC, OnBase, RightFax, I3 Phone System, SalesFocre, Passport, Adobe, and Microsoft Office Programs. I consider myself to have very good technical skills and would be able to learn any additional applications required associated with my job.