Casey Hines Email & Phone Number

Suwanee, GA

Johns Creek, GA

I support all technology resources used by teachers, staff and students. This includes laptops, desktops, Microsoft Surface 3 devices, Chromebooks, iOS devices, Google Apps for Education, Google domain administration, Epson BrightLink interactive projectors, Windows OS, Microsoft Office, Active Directory administration, AirWatch MDM, networking and.

Atlanta, GA

I troubleshoot and resolve technology problems and deploy hardware and software as a member of the technology Support Services Help Desk Team. I provide both desk side and remote support to the approximately 400 National staff of the Boys & Girls Clubs of America. I deploy new systems to users utilizing both Ghost and Symantec Altiris deployment console..

Norcross

I worked as a member of a team rolling out approximately 1500 Sonicwall firewall upgrades and TCP/IP configuration changes for a nation-wide rental company. I was contracted through Avery Partners for this 6 months position. I provide phone support to onsite technicians and remotely perform the steps to configure the Sonicwall firewall products and update.

Kennesaw, GA

I served as a contractor resolving help desk and desk side technical support issues for both internal end users and company customers including hardware and software troubleshooting and break-fix. I conducted daily administration of a Windows based network including Active Directory and MS Exchange administration.Responsibilities:Produced technical.

Norcross, GA

I was the lead technical support analyst for 60 local and remote users in USA Today’s Atlanta circulation office. I supported laptops (Dell, IBM, and Lenovo), Blackberry smart phones, iPhone, handheld computers, and other office equipment. I conducted training when needed and produced technical documentation to assist with new processes and.

Lagrange, GA

I performed technical support for approximately 280 end users, including desk side support and administration, security and maintenance of the LAN. This included troubleshooting, security and maintenance of six servers, four Windows-based and two Novell based. I produced internal marketing materials for the clinic and created technical documentation and.

Managed the installation, maintenance and troubleshooting of all Windows-based PC workstations and peripherals for the University’s Facilities Division encompassing the support of approximately 200 end users and workstations.Programmed Microsoft Access databases for technology equipment inventory management within the University’s Facilities.

West Point, GA

I provided technical support for over 400 users at five WestPoint Stevens corporate facilities in Georgia and Alabama. My main responsibilities included providing desk side support to end users as well as hardware troubleshooting and maintenance. I assisted in the administration and maintenance of the corporate computer networks, and participated in three.

Valley, AL

I troubleshooted and resolved problems with technology hardware for the Company’s bath products manufacturing, warehousing and distribution facilities. Technology included bar code scanners, thermal label printers, data processing terminals, label applicators and personal computers.