- Research and process applications from potential partner with exacq and JCI through the Connected Partner Program.- Provide assessment for finished integrations from partners before posting to the exacq website. - Maintain and update the exacq A&E documentation.- Provide support to partners with the SDK/API documentation.- Manage technicians to troubleshoot integration issues and communicate resolutions to customers.

- Update and maintain demo server hardware and software.- Develop methods of automating backup and recovery of demo servers.- Test potential hardware devices for compatibility and reliability for use with the exacqVision product.- Test potential fixes for issues within the exacqVision product line.- Research and suggest new hardware products for use with the exacqVision line.

- Generate files for submission to various payers via secure and non-secure FTP, web site, and dial-up transmission.- Make routine checks on various servers to ensure uptime and optimal performance.- Provide Level 2 support for customers and employees using phone and web support.- Generate reports ensuring file creation and submission has been completed successfully.

- Designed small to large scale server-grade DVR installations based on customer’s specifications. - Tested and repaired demonstration systems before and after distribution.- Managed internal network hardware and users internally and externally.- Traveled to perform onsite troubleshooting and hardware maintenance to end-users and integrators.- Gave web-based demonstrations of product offerings.- Provided technical support to employees, end-users and integrators using phone and web support.

- Traveled to perform onsite troubleshooting and hardware maintenance to end-users and integrators.- Provided technical support to employees, end-users and integrators using phone and web support.- Constructed, tested and repaired DVR equipment in repair facility.- Wrote install manuals and troubleshooting guides for specific installations and support groups.- Tested custom configurations for certain high-profile end-users.

- Traveled to perform onsite troubleshooting and hardware maintenance to end-users and integrators.- Provided technical support to employees, end-users and integrators using phone and web support.- Constructed, tested and repaired DVR equipment in repair facility.

- Provided technical support to employees, end-users and installers over the phone and via web support.- Provided documentation of solutions into support database.- Installed new PC equipment based on replacement cycle.