Cassandra Gray Email & Phone Number

Portland, Maine, United States

Benefits and Compensation Manager (Hybrid Remote)City of Portland December 2023 – Present• Oversee the City’s $21 million comprehensive benefits program for 2,000+ employees, including self-insured health plan, pension plans, life insurance, income protection, dental, vision, and fringe benefits, ensuring effective delivery and support for employees and compliance with federal, state, and local regulations.• Oversee benefit vendors, ensuring agreement adherence and delivering high-quality employee support.• Develop and implement changes to compensation and benefits structures in alignment with best practices, ensuring competitive and equitable compensation across all employee groups. Support collective bargaining processes related to compensation and benefits for eight labor unions.• Direct the City’s wellness program, driving engagement through targeted incentives and promoting overall employee health and well-being.• Administer and oversee compensation strategies, policies, and guidelines for salary structures, job classifications, and bonus programs to maintain fairness and market competitiveness.

Arlington, Texas, United States

• Managed HR consulting services for a diverse portfolio of 13 clients, including organizations based in the United States and abroad, across industries such as finance, pharmaceuticals, retail, and technology.• Provided strategic guidance on HR policies, employee relations, compensation structures, and benefits administration to improve organizational performance and compliance with local and international labor laws.• Led talent acquisition and onboarding initiatives, developing tailored strategies that aligned with each client’s specific needs and organizational culture.• Advised clients on performance management frameworks, facilitating employee development and retention through customized programs.• Delivered HR solutions focused on streamlining operations, reducing costs, and enhancing overall employee satisfaction.

Washington D.C. Metro Area

• Oversaw HR functions including talent acquisition, onboarding, compensation, benefits, and leave management.• Handled disciplinary matters, disputes, investigations, and performance management.• Monitored and ensured compliance with employment laws, modifying policies to maintain adherence.• Provided strategic consultation in HR-related matters, contributing to overall organizational performance.• Designed and implemented performance goal setting, feedback, and assessment programs to achieve company objectives.

Washington D.C. Metro Area

• Architect of the Capitol: oversaw reviewing, organizing, and cataloging of 500,000 digital media assets.• USCG FOIA: oversaw the team that responded to FOIA requests for information within the 20-working day requirement with 100% accuracy per the USCG FOIA Policy and Privacy Act Manual.• USCG Finance Center: oversaw the team that provided data entry, scanning, and indexing of 21,000 documents and 135,000 scanned pages of accounts payable documents from DHS agencies including USCG, TSA, and DNDO. • DHS USCIS Records Management: managed a secure 5,500 square foot off-site records management facility, and was responsible for processing 3.8M USCIS Visa, Registration, and Naturalization files.• DHS ICE: Managed scanning project responsible for processing 500,000 evidentiary photographs, physical artifacts, and documents.

Greenbelt, Md

• Developed and maintained the annual strategic plan with an $18M budget, supporting a $1B financial institution.• Achieved 105% of the annual sales goal in 2017 by ensuring SLAs, revenue, customer service, quality, and operational objectives were met.• Led a call center team of 21 agents, two assistant managers, one QA coach, and one analyst, handling over 7,000 member calls per week.• Managed a team of six off-site Financial Services Relationship Managers, driving business development and sales generation.• Increased member commendations for superior service by 495% from 2016 to 2017 through strategic improvements and feedback analysis.