Cassandra Loo Email & Phone Number

Wantirna, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Australia

• Assigned to different financial institutions to provide consulting services

• Facilitated Human Resource Manager in analysing/researching new HRIS system for internal company’s system enhancement.• Regular meeting with HR Manager for requirement elicitation• Performed assessment and evaluation on four HRIS systems as part of design solution options• Created User Stories and Acceptance Criteria business requirement • Presented Recommendation Presentation Pack and walkthrough with HR Manager and Director• Obtained approval of signing contract with a vendor • Assisted in new HRIS system configuration and implementation• Issues identification and resolution with the vendor. • Documented Operational Guide and How-To User Guide• Facilitated HR Manager in managing change, communication, and deployment• Launched new HRIS system in early December 2020Key Achievement• Delivered new HRIS system within 4 months in the company (full end to end cycle)• Written high-quality Operational Guide and How-To User Guide documentation in a short period of time• Massive reduction of HR workload and increased HR efficiency by 50%.• Employee engagement satisfaction increased by 30% from paperless onboarding, easier time-off request, timesheet submission over the mobile application.

On Maternity Leave

Perth, Western Australia, Australia

• Produced metadata documentation (contains the characteristics of particular fields that are in the Master files (i.e., Title, Field name, Length, Field definition, etc)) which go along with the data that exported off the mainframe in real-time and batch, consumed by the Open Banking Serving Tiers.• Performed Gap-Analysis and Data Mapping to identify the fields where the field definition needs to be defined due to customizations.

Visa Claims Resolution is Visa's initiative to re-engineering disputes and chargeback processes globally to optimise and streamline Claims Resolution Process for disputes. This project is to ensure that NAB complies with VISA mandate to implement an enhanced dispute processing globally by April 2017.Key Duties:• Liaised and collaborating with SIT team, Project Manager, Business Analyst, Vendors (VISA and FIS) and ESG teams • Responsible for testing Base Global (B2K) integrate to VROL system.• Supporting team's queries and clarification • Involved in Defect Management activity • Created Daily Status Report, Master Test Plan and Test Summary Report• Giving support and training to business users prior to VCR implementation.

NAB introduced a new rewards program that allows customers to decide how they want to be rewarded by providing a choice of redemption options. The program will support customers through their changing needs, will be easy to understand and will provide rewards aligned to the customer. Key Duties:• Responsible for testing Base Global (B2K) and ACAPS system to integrate AIMIA.• Involved in Master Test Plan, Test Planning activities (Batch schedules), and Test Execution Plan• Reviewed Test Strategy and Test scripting• Liaised and collaborating with SIT team, Project Manager, Business Analyst, Vendors (AIMIA and FIS) and • Involved in Defect Management activity • Generated Daily Status Report • Engaged Vendors for vendor testing o G&D – Embossing file and QC outputo ABNOTE – Welcome letters & Servicing letters, PIN Mailero Fujixeros – Statement and Maintenance Letterso FIS – Base Global Defect fixes, MQ and Xpress Log verification.o AIMIA – real time testing and points calculation verification, and IVR (Interactive Voice Response) testingNAB Rewards product had launched on 23th Jan 2017. There are 1800 cards have been processed and opened within the first 3 weeks. The business is very satisfied with the result, and received good feedback from the customers

Key Duties:• Documented/Prepared various Global Release Reportso Client Parameter Report o Global Release Definition Report - Change description for Change Control, PLOGS, and SANSo Change Control Test Strategyo Code Roll and Amendment Reports • Organised Walk-through session with clients (MBL, Woolworth) to discuss Release testing items • Supported client's queries related to Releases and resolving issues • Involved in Defect Management - Raised new defect, opened defect, assigned to the corresponding team, followed up client raised defect, Defect status report for client. • Coordinated with QA team, Testing Services, Account Management Team, Architecture Team and etc.

Key Duties:• Responsible for reviewing tester's Test Strategy for Change Control and Test script for defects • Assigning Change Controls and defects to testers • Setup Testing Batch Schedule and liaise with Testing Services Team and Global Release Team • Provide support to tester's query Mentor and assist team members to develop their knowledge of procedures and standard required while using Quality Centre • Follow up raised defects with Global Release Team and developer and deal with batch issues.

Product Rationalisation is part of the Product Readiness Program, which is committed to rationalising approximately 200 Personal Bank products and services prior to the Personal Bank NextGen migration. The project seeks to remove a range of products from sale and to migrate existing active customers out of these products.Key Duties:• Led the testing team in phase 2 of Product Rationalisation project.• Responsible for preparing test strategy and test planning.• Collaborated with the business team, test teams and vendors.• Actively participated in projects and defects meeting.• Liaised with vendor for defect resolution and output verification.• Generated Weekly Execution Status Report.• Written Test Summary Report Achievement:Received nomination through NAB Enterprise Recognition Program

Connex is NAB's core payment card, ATM and electronic payment processing system. Connex Uplift project is to upgrade software version from 3.4b to 3.5a in order to incorporate customisation with vendor support to ensure NAB remains updated to its base code and PA-DSS compliant.Key Duties:• Responsible for planning test estimation and batch schedules. • Performed transaction via FINSIM tool and verified in Connex and Base Global system. • Coordinated testing with Testing Services test team and assisted in System Integration testing. • Acquired knowledge of ATM/POS transaction.

Melbourne, Australia

The ALP project is product transfer functionality within the account level processing system. Same card number within the same scheme is delivered to a new product with the aim towards higher-earning interchange products and improved customer experience.Key Duties:• Acted as the primary escalation point for vendors regarding test issues, defect resolution, and output verification. • Mentored team members during testing execution phase. • Prepared Daily Status Report on the progress of the project. • Generated 'Test Summary Report'

Melbourne, Australia

Project Skyline is about the new Credit Card Flybuys Rewards product in alliance with Coles Group. This is the relaunch of Coles' Flybuys Reward program to strengthen their cards portfolio via maximising interchange benefits and providing customers with excellent value loyalty product.Key Duties:• Collaborated with the business, testing services and technology teams. • Developed and prepared test strategies and plans based on business requirements. • Actively participated in the test plan meeting and project walkthrough. • Executed test scripts and recorded results in the Application Life Management (ALM) testing tool.Achievement:Received Star Performance Award for valuable contribution and effort in completing testings within aggressive timeline.

Melbourne, Australia

NextGen Project is the installation of the new-core banking platform for NAB. It is a customer-centricplatform that is highly modular which provides a consolidated customer information. Key Duties:• Performed Regression testing to ensure system integrity is maintained and does not impact on current Base Global system after introducing new Core Banking system using Oracle Platform (Flexcube). • Performed Regression Testing on NAB sub systems such as ACAPS, CBP, Austrac Tool, EBOBS, and Internet Banking. • Regression Testing on Card Transactions (ATM/EFTPOS) through using FINSim simulator, viewing Connex logs and ISO messages Co-existing testing on vendor testing to ensure the vendors capability to produce expected test output for Progression and Regression Team Achievement:Developed an automation tool which allows the Cards Team to open credit card account in the core Base Global system resulting in a reduction effort of new account creation by about 95% Received the weekly 'Star Recognition Award' from the Card Payment System (CPS) Reward and Recognition through Kaizen Quick Win.

Melbourne, Australia

Missing Member project is about file transmission of Missing Member files between NAB and Virgin Blue via B2B where the assignment of Velocity Membership Number occurred. The assigned Velocity Membership numbers of missing members were subsequently loaded to the NAB' Loyalty Management System (LMS).Key Duties:• Responsible in the file exchange of missing member files containing the Velocity Membership number in collaboration with Virgin Blue. • Linked the Velocity Membership number to the LMS system. Ensure Velocity points are accrued after account linkage and transaction posted to Statement.

Melbourne, Australia

Opt-IN project is a Platinum Card Product Upgrade from customer's current card product at 'no extra cost', to maximise interchange revenue, increase customer spend and improved customer relationship.Key Duties:• Provided assistance to the Senior Test Analyst in executing test cases and documenting test results in Quality Centre (QC). • Identified test defects during test execution Escalated to Test Lead for defect resolution.

Melbourne, Australia

Global Release• Developed Change Control Test strategies document according to the changes in client’s business requirement• Developed test cases, executed test cases, identified and resolved defects for over 2 month period for every releases prior to release implementation• Performed Functional, User Acceptance, and Regression testing on Change Control, Global Release and Scheme Compliance for multiple clients including Australia, New Zealand, Asia Pacific and UK• Ran Multi-clients automated harness for pre and post parameters compares.

Melbourne, Australia

Change Control• Enhanced Credit Card application (BASE2000) system and developed Technical Design Specification document based on Functional Specification Design document and Client’s Change Requests• Supported and maintained Service View front-end system using Delphi programming language• Resolved identified software defects using IBM debugging tool• Unit testing for amended program modules and defect fixes.

Master Of Web Computing And Technology

Key Achievement • Awarded High Achievement International Student Academy Award in Semester 1 & 2 2006

Bachelor Of Information System, Information Technology