Cassandra Nathan Email and Phone Number

Manage team of Identity Access Management Implementation leads and IDaaS engineers to onboard identified applications to the Access and Identity Management System (AIMS) Wells Fargo platform for Authorization and Authentication compliance.

• Responsible for supporting key program management results for TTIRO Risk Review Oversight and Risk Assessment Oversight teams. Supported the development of the enterprise risk management governance/framework elements, including operationalizing the high-level methodology into a working procedure for technology risk identification and assessment, becoming corporate best practice. Supported Product Owner on the development and rollout of the Shared Risk Platform (SHRP) risk assessment platform and provided oversight to identify, assess, and mitigate operational risk that arises from inadequate or failed internal processes, people, systems, or external events. Collaborated with Domain Experts in other teams to develop risk profile reporting for their areas, working with Key Risk Indicators (KRI), Key Performance Indicators (KPI), and defined Risk Appetites. Identified Performed credible challenges as required. Produce and track metrics to monitor key performance indicators to measure progress and identify opportunities.

Manage Technology Operations Group (TOG) participation to migrate all legacy assets to a new, standardized, Enterprise Identity and Access Management solution, while delivering stakeholder driven data. Developed the TOG Program infrastructure, processes, and standardized work products/ tools/ and deliverables to support the Technology Identity and Access Management (IAM) migration efforts for 600+ assets. This framework was implemented into the Enterprise Program baseline/standard, and leveraged by multiple Lines of Business.Performed UAT testing on the new Oracle Governance Access Management tool.

Manage diverse administrative functions for a very large complex department/business unit.Maintain oversight of financial portfolio of 80 million spending budget.Managed and processed requests for new Statement of Work and change order renewals.Partnered with Sourcing to conduct an RFP from the metrics weighting to awarding the bids.Process and reconcile vendor invoices to align with SOW financial forecasted budgets for initiatives supporting bank wide OCC, DOJ and BAU projects.Partnered with the Vendor Governance, Ariba Operations, Accounts Payable and Ariba Technology teams to setup invoicing accounts and establish monthly routines for QC. Work with vendor managers and lines of business to ensure compliance is adhered to for SOW processing as it relates to risks and audits.Created and revised QC Vendor scorecards and dashboards for Executive Leaders.Managed Business Continuity for the QC division.Created and manage compliance training program for QC to ensure associates, contractors and consultants complete all regulatory training as required by the regulatory mandated enterprise deadlines.Gatekeeper on system access for restricted sites and information.Manage key deliverables for executives to review in the monthly Quality Control Business Review meetings.Create, manage updates and distribution of the Monthly Management Leadership routines for QC and for Regulatory Agencies. Functions managed included: personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity and communication.

Manage and supported multiple platform application initiatives that included Associate Management Information Entity (AMIE), ITrack and the build out of Mentoring that targeted various enterprise level associates. Worked closely with business partners to define strategies for technical solutions and determine requirements to develop functional designs based on the analysis of line of business needs, objectives and existing systems infrastructure.Managing process improvement and enhancement efforts to support application releases.

Manage and support vendor projects to streamline commodity inefficiencies to save time, effort and spend. Managed process improvement efforts that ensured work performed by vendors is consistent with their contractual obligations. Help implement a the application of a tool that captures, stores and analyzes historical service data to bridge gaps and streamline processes used by vendors performing routine services.

Supported initiatives related to Risk and Regulatory Compliance, including providing reports on metrics required by OSHA in Quality Assurance testing processesWorked closely with business partners to define strategies for technical solutions, determined requirements, and developed functional designs based on the analysis of line of business needs, objectives and existing systems infrastructure.Apply technical knowledge in determining end-to-end design requirements for projects involving line of business, software/hardware developers and vendors.Created, documented and executed test plans for reports as well as database competencies. Led and participated in design, development and implementation of large and complex enterprise wide applications, often using new technologies and ensuring that enhancements are within compliance guidelines.Identify problem areas and alternative solutions, devise and implement effective and efficient corrective actions.Conduct periodic project reviews and other communication vehicles such as UAT status, defect & incident status meetings.Assists with securing testing resources and facilitate UAT including managing test resources, test case scenarios, test results, defect resolution root cause analysis.

Managed processes with the functionality of limiting risk exposure of sensitive information and/or systems.Worked closely with business partners to define strategies for technical solutions, determine requirements, and develop functional designs based on the analysis of line of business needs, objectives and existing systems infrastructure.Create monthly reports for business partners via data extractions from Fidelity CPI mortgage platform ETL mortgage process. Documented processes for change or newly implemented initiatives.Develop Business, Functional and Technical Requirements and applied technical knowledge in determining end-to-end design requirements for small to large projects involving line of business, software/hardware developers and vendors.Created and documented monthly production run processes and user training guides for new hires.Performed UAT testing using the tool TOAD to run SQL to validate testing results Extracted monthly data from Fidelity CPI mortgage platform to use for production reports for various lines of businessesManage Business as Usual (BAU) and End-to-End initiatives and scope for procedural enhancements and enhancement requests.Created various online web tool delivery channel procedural and technical user guides for internal customers for mortgages supporting LoanSolutions® within Consumer Real Estate via the Associate Learning Guide.Contributor for process improvements, process definitions, and procedural developments