Cassandra Walton Email and Phone Number

• Provided case management services, counseling, education and life-skills training to diverse, at-risk homeless population. • Reviewed customer survey information to prioritize areas of improvement.• Performed applicant intake and eligibility determination activities, identify and assess the eligibility of individuals and families as specified in program guidelines.• Document case services and financial support using required databases.• Maintain up-to-date and accurate records on participants served.• Provide encouragement and support for participants as they work to overcome barriers and achieve goals.• Conduct information, orientation and training sessions on assigned programs• Prepare reports and other documents as may be required by Program Coordinator.