Cassandra Walton Email and Phone Number

First contact between customers, clientele & employees, Data Entry, Processed accounts receivable,Billing & Medical billing inquiries & invoicing, Office supply inventory, Received & processed mail, Appointment scheduling, Social media - Facebook & Instagram presence via Canva by creating graphic designs & posts, Handling emails, phone calls, faxes,etc as primary office liaison, assisting Doctor in clinic with patients,Worked as clinical assistant removing Acupuncture needles & cups as needed, sanitizing rooms for patients, helping patients have a great & relaxing experience.

Executive Administrative Assistant/Customer service/ HR Liaison & Operations Dispatcher First contact between customers, clientele & employees, Data Entry, Processed accounts receivable, Scheduled tours & luncheons for special events, Recruiting for new employees, Set up Interviews for Management, Completed new hire paperwork, Answered customer & employee questions, Automotive Shop DMV liaison, Office supply inventory management, Completed reports for Counties & Cities, Typed Contracts for Cities & Counties,Received & processed mail, Online Dispatching & routing.

Shop Assistant/Parts Driver Helped package, clean, sort, wrap & unwrap as well as load onto a truck & deliver industrial parts. Cleaned area, made deliveries & pickups all through Riverside & San Diego counties. Used pallet jack & forklift to move heavy industrial pieces.

Developed new customer relations through telephone contact and sales activity. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Consistently praised for quality work and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Processed accounts receivable. Scheduled and confirmed appointments for clientele. Managed hundreds of accounts receivable accounts working directly with the Financial Management Office. Performed other accounts receivable duties including invoicing, cash application, researching charge-backs, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation. Prepared and drafted all outgoing correspondence in a timely manner. Communicated with clients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring pre-payment. Contacted customers regarding unpaid and underpaid accounts, resolving all issues while maintaining a positive and pleasant attitude. Updated customer accounts and information on a daily basis.

Main Receptionist in Sales Dept, Service dept & Auto body shopImproved communication efficiency as primary liaison between departments, clients and vendors. Created databases and spreadsheets to improve inventory management and reporting accuracy. Managed incoming and outgoing calls for a busy office. Scheduled and confirmed appointments for clientèle. Assisted in all areas of administrative work including data entry, receptionist duties, file organization,and successfully established effective systems for record retention by creating database for daily correspondence tracking. Communicated with clients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays. Prepared folders and maintained records of new clients. Trained new employees on multiple programs and data entry software.

The backbone of my customer service experience where I was consistently praised by management as well as clients for quality work, attention to detail, exemplary customer service delivery and team-player attitude. Increased customer loyalty through detail oriented customer service.