Cassandra Hernandez Email and Phone Number

Serves as the focal point between HQ AFRC and the reserve unit regarding all resiliency matters, with direct access to the Wing/Independent Group Commander and Command Chief. Partners with AFRC’s First Sergeant Functional Account Manager and the DRL team to ensure understanding of the latest AFRC resiliency initiatives, programs, processes, and requirements. Proactively works with all helping agencies on and off the installation; collaborates and integrates with agencies to advocate for the needs of Citizen Airmen. Serves as the OPR for resilience programs and activities to include providing guidance/recommendations to leadership and Community Action Team (CAT) / Community Action Board (CAB) members while facilitating multi-agency collaboration. Ensures compliance with Department of Defense and Air Force regulations, standards, policies, guidance, and communication on resilience. Supports agencies in overseeing the development and execution of the Community Action Plan (CAP) by ensuring effective communication, information sharing, and education utilizing existing tools and resources. Engages military, government, industry, academia, and other stakeholders that may be directly or indirectly involved in resilience activities for the Total Force. This includes participating (where available and appropriate) in community meetings, conferences, council meetings, other venues and forums, and through appropriate data collection.Is the liaison for the First Sergeants Council, acts as the centralized focal point for all First Sergeants assigned to the reserve wing/independent group. Serves as a liaison for all supporting agencies to include, but not limited to, Military & Family Readiness, Mental Health, and the Chaplain.Responsible for all traditional First Sergeant responsibilities as assigned by the Wing/Independent Group Commander.

The Air Force first sergeant is a key leader serving in a special duty position, rich in custom and tradition. First sergeants are a dedicated focal point for all readiness, health, morale, welfare and quality of life issues within their organizations. At home station and in expeditionary environments, their primary responsibility is to build and maintain a mission-ready force. The first sergeant works directly for and derives authority from the unit commander and serves a critical link for the commander within the unit. The first sergeant ensures the force understands the commander’s policies, goals and objectives, and also ensures support agencies, i.e., security forces, civil engineer, medical facilities, services, etc., are responsive to the needs of all assigned unit personnel and their families. The position is critical to the execution of the unit mission. Although the first sergeant does not typically have a specific operational or technical expertise requirement, he or she thoroughly understands how decisions affect unit performance. The first sergeant primarily supports the mission through interaction, support and management of all unit-assigned personnel and their families. First sergeants respond to the needs of unit members 24 hours a day, 7 days a week, and may at times be required to work long and irregular hours, as well as travel extensively to and from mission destinations. They remain vigilant and use the necessary authority to resolve issues that, left unchecked, would adversely impact readiness. The first sergeant principally leads outside the operational chain of command. As such, first sergeants are mindful they seldom are the ranking senior noncommissioned officer (SNCO) in the unit, and balance communication with the organization’s leaders while taking the lead in establishing effective communication with all members.

Develops, delivers, and evaluates Education and Training program for 170+ unit members. Applies instructional system development process. Provides technical guidance and assistance to managers and supervisors on all aspects of the training program elements. Collects and analyzes job performance data, and conducts occupational analysis surveys. Prepares briefings regarding status of program, training reservists and newly assigned personnel. Determines the most cost-effective method of delivering education and training to Air Force Reserve members. Creates materials to support objectives. Evaluates and inspects Education and Training programs within unit sections, determining adequacy of existing courses and programs. Develops tests and standards to measure individual abilities. Compares individual knowledge and skills with job standards, and identifies Education and Training requirements. Screens and validates formal Education and Training requirements. Requests course quotas; monitors formal Education and Training requests and maintains records of course attendance, withdrawals, and completions. prepares and maintains records, files and materials to coordinate and schedule events and facility use. Liaison between unit and base education office in scheduling end of course exams for CDC's and PME courses. Experience using MilPDs, CDSAR, ETCA, TBA, AFTR, IMDS, G081 and other various programs to research and track multiple Education and Training items for personnel.

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.Responsibilities may include interviewing, selection and hiring; training new and existing employees; planning, assigning and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. Organizing the budget of the company in collaboration with the director.

Serves as Protocol Specialist; plans and coordinates all aspects of visits by Distinguished Visitors (including representatives of U.S. and foreign governments), VIPs (including general and flag officers and high ranking civilian employees of DoD components), and other official visitors to the 628th Air Base Wing, 437th Airlift Wing and subordinate units; plans and coordinates visits for various tenant activities in the Charleston community and Naval Support Activity Charleston, SC.

I'm responsible for developing, organizing, training, equipping, and providing for the 22 courses taught at the Military Training Flight (MTF).

Provided new Airman with the most current information and instruction to successfully accomplish and qualify on all the 5-level maintenance required tasks associated with the C-17A aircraft.

I was responsible for safe, precise, and reliable maintenance on Joint Base Charleston’s 52 assigned C-17s, valued at $11.25B, in several undisclosed locations and around the world.

This role has overall responsibility for controlling and coordinating all line maintenance activity on the C-17A aircraft. I also had the responsibility for coordinating aircraft rescues and defect rectification to ensure prompt return to service to maximize aircraft availability.

Provided quality information for AT&T customers looking for business or residential addresses, phone numbers, etc.