Cassandra Hudson Email & Phone Number

Guelph, Ontario, Canada

Contributing member of upper management, ensuring company's day to day activities run smoothly. Reviewing and evaluating business procedures ranging from office expenses to vendor management to HR support. Providing high level leadership for the company's multi site facilities across North America.

Guelph, Ontario

Oversaw call centre functions for Camis and Camis USA. Coordinated HR functions of the organization including employee recruitment, orientation, employee benefits, and the employee review process. Liaise with building management and maintenance personnel in Camis leased spaces. Acted as Property Manager.

Guelph, Ontario

Led and coordinated all HR functions for the company. Responsible for recruitment, employee orientation, corporate compliance to employment legislation, progressive discipline, policy administration and compilation. Acted as a liaison resource between the employees and the managers.

High level leadership, planning,and day to day activities of a 65 seat call centre. Ensured commitments to our government clients were delivered as promised. Streamlined processes to deliver exceptional service, encouraged empowerment, and instilled accountability among our call centre team members. Scope of the position included budgeting, workload.

Mid level leadership and coaching of front line customer service personnel. Provided professional and courteous service to the customers of multiple government park agencies. Managed day to day call centre activities, handled complex customer situations, and was responsible for labour efficiency. With a focus on Quality Assurance, handled on-boarding new.

Waterloo, Ontario

Provided first level leadership in a call centre environment. Responsible for ensuring exceptional customer service delivery to the public on behalf of Ontario Parks. Led front line customer service staff, handled complex customer situations and provided solutions that met the needs of our customers.

Algonquin Park, Ontario

Summer position providing support to the public registering camping permits. Led, trained and supervised 6 gatestaff in the day to day operations of a campground office. Responsible for cash reconciliation, supporting fellow attendants and completing work as was necessary in running a busy campground office.

Bachelor Of Applied Science (Basc), Principles Of Leadership

Accounting And Business/Management

Biology, Bachelor Of Science