·        Managed office staff, streamlined workflows, and oversaw the daily operations of the office·        Booked appointments and managed daily schedule using Google Calendar and Wordpress·        Supported sales staff with appointments and clients·        Utilized QuickBooks Online to manage accounts receivable/payable, vendor invoices and customer accounts ·        Organized and tracked inventory using Excel·        Processed customer payments, issued refunds, and reconciled credit card receipts using Clover·        Provided exceptional customer service and maintained relationships with clients and vendors alike·        Project management

·        Met/exceeded department and company goals and metrics by successfully managing a high-volume desk and passing quality audits for order processing with acute attention to detail·        Removed boundaries and assisted with complex orders·        Identified opportunities for improvement with order workflows and processes by reviewing, updating and implementing company resources through Excel, Microsoft Word, Brightree and Oracle·        Gained extensive knowledge to support team members via payor websites and EOB investigations·        Mentored new hires to support their success·        Provided exceptional customer service, fielding incoming calls from clients with complex questions·        Recognized for employee of the month twice for outstanding customer service and performance

·        Managed staff and office workflows, also responsible for leadership role and duties in absence of manager ·        Training preceptor for new employees ·        Reviewed provider schedules with staff to meet slot utilization metrics using Epic·        Assisted with time keeping approvals in relation to pay roll using ADP·        Reviewed and managed daily deposit batches and logs to insure proper money handling by staff·        Created weekly office financial reports to increase time-of-service payments utilizing Excel·        Assisted in reviewing and correcting billing denials within the scope of the office practices·        Chosen leader for customer service improvement initiative·        Recipient two “commitment to team members” badge awards

·        Supervised 6-8 employees at any one time·        Motivated staff to meet sales goals and transaction metrics·        Managed the store’s money daily which included the store safe, eight tills, and a daily deposit/change fund·        Maintained store inventory ·        Awarded employee of the month and employee of the quarter