Cassandra Rutledge Email & Phone Number

Toronto, Ontario, Canada

• As part of the Professional Services team at RBC, I manage and oversee contract processing, including Statements of Work (SOW), Project Change Requests (PCR), and Work Authorizations (WA). My responsibilities include.
• Review and track new contracts, ensuring they meet the Master Services Agreement (MSA) standards.
• Educate and advise managers on compliance procedures and contract terms.
• Coordinate pricing, procurement, and legal reviews for appropriate contract approvals.
• Manage the SOW record in Beeline, including milestone tracking, ensuring all project information is accurate.
• Host and attend meetings with stakeholders to ensure smooth contract execution and resource management.

Mississauga, Ontario, Canada

• As part of the TD Contractor Engagement Program at Allegis Global Solutions, I ensured regulatory compliance throughout the contract labor acquisition process, working closely with client managers to guide them through.
• Demonstrated recruitment expertise by preparing tailored and insightful questions for req intake sessions, ensuring a deep understanding of job descriptions to effectively communicate with the supply base.
• Collaborated with hiring managers to establish clear expectations, timeframes, and feedback channels, while defining the roles and responsibilities of all parties involved in the requisition fulfillment process.

Mississauga, Ontario, Canada

• Processed talent cycle related activities received from employees and people managers received in Service Now into HR system, Workday. This included the processing of the following: - New Hires - Organizational Changes.
• Worked closely with key partners to ensure service level agreements were met by transaction type
• Escalated any technical gaps, processing issues, opportunities to better streamline processes
• Had viewing access to SAP to ensure accuracy of data

Toronto, Ontario, Canada

• Worked with the Recruitment Team to support in the implementation of workforce planning strategies, initiatives, and data-tracking methodologies
• Collaborated with and provided workforce planning-related administrative support to stakeholders across Production teams, Data & Analytics teams and the Strategic Talent Planning team
• Supported with the data-tracking of all workforce planning related processes and programs, including accuracy of data, KPI metrics, live dashboards, information radiators and associated reports for stakeholders

Mississauga, Ontario, Canada

• Analyzed, documented and investigated circumstances surrounding automobile and property insurance claims to determine validity of claim and make informed decisions
• Processed expenses and invoices such as auto/home repairs, rentals, third party subrogation, and any other associated expenses/fees
• Reviewed and updated files independently and in a team-oriented/fast-paced environment to update clients and adjust claims in a timely manner

Mississauga, Ontario, Canada

• Created, coordinated and advocated new innovative ideas to increase process efficiency for employees while having a positive attitude
• Communicated and presented changes and new processes via PowerPoint virtually to my team and management
• Acted as a point of contact for employees and management for any issues or concerns regarding new processes

Woodbridge, Ontario, Canada

• Provided administrative and operational support by maintaining the departmental filing system, answering the phone, scanning, printing, distributing mail and arranging courier services
• Assisted with maintenance of the excel appraisal tracking system, including entering and tracking of appraisal reports
• Researched, drafted and monitored appraisal reports to ensure they were up to date

Brampton, Ontario, Canada

• Trained new staff by ensuring they understood our processes, policies and procedures
• Prioritized and coordinated multiple tasks such as customer service requests, running of food/drink, and cleanliness of section in a fast-paced environment to ensure customer satisfaction
• Assisted teammates by running food, cleaning their section and ensuring their customers were happy and satisfied

Brampton, Ontario, Canada

• Worked with staff, kitchen managers, and supervisors to organize and manage the daily operations of the restaurant to ensure guest satisfaction
• Responsible for resolving guest complaints, monitoring service times and managing reservations
• Consistently used critical thinking skills to respond to guest concerns and solve issues
• Responsible for onboarding and training of new staff

Bachelor, Business Administration - Human Resources Management

Diploma, Business Administration - Human Resources