Cassandra Rutledge Email & Phone Number

Toronto, Ontario, Canada

As part of the Professional Services team at RBC, I manage and oversee contract processing, including Statements of Work (SOW), Project Change Requests (PCR), and Work Authorizations (WA). My responsibilities include coordinating with RBC managers and suppliers to ensure accurate and timely contract fulfillment and maintaining compliance with organizational procedures and policies.I also:• Review and track new contracts, ensuring they meet the Master Services Agreement (MSA) standards.• Educate and advise managers on compliance procedures and contract terms.• Coordinate pricing, procurement, and legal reviews for appropriate contract approvals.• Manage the SOW record in Beeline, including milestone tracking, ensuring all project information is accurate.• Host and attend meetings with stakeholders to ensure smooth contract execution and resource management.• Follow up on pending action items, escalating issues when necessary, and liaising with Operations Specialists to ensure a smooth transition from project creation to resource onboarding.

Mississauga, Ontario, Canada

As part of the TD Contractor Engagement Program at Allegis Global Solutions, I ensured regulatory compliance throughout the contract labor acquisition process, working closely with client managers to guide them through each stage, including requisition intake, sourcing, candidate shortlisting, interviewing, and onboarding.I also:• Demonstrated recruitment expertise by preparing tailored and insightful questions for req intake sessions, ensuring a deep understanding of job descriptions to effectively communicate with the supply base.• Collaborated with hiring managers to establish clear expectations, timeframes, and feedback channels, while defining the roles and responsibilities of all parties involved in the requisition fulfillment process.

Mississauga, Ontario, Canada

• Processed talent cycle related activities received from employees and people managers received in Service Now into HR system, Workday. This included the processing of the following: - New Hires - Organizational Changes - Compensation updates - Job Changes – promotions, lateral moves - Terminations - Leave of Absences – initiating leaves and returning from leaves• Worked closely with key partners to ensure service level agreements were met by transaction type• Escalated any technical gaps, processing issues, opportunities to better streamline processes• Had viewing access to SAP to ensure accuracy of data

Toronto, Ontario, Canada

• Worked with the Recruitment Team to support in the implementation of workforce planning strategies, initiatives, and data-tracking methodologies• Collaborated with and provided workforce planning-related administrative support to stakeholders across Production teams, Data & Analytics teams and the Strategic Talent Planning team• Supported with the data-tracking of all workforce planning related processes and programs, including accuracy of data, KPI metrics, live dashboards, information radiators and associated reports for stakeholders

Mississauga, Ontario, Canada

• Analyzed, documented and investigated circumstances surrounding automobile and property insurance claims to determine validity of claim and make informed decisions • Processed expenses and invoices such as auto/home repairs, rentals, third party subrogation, and any other associated expenses/fees• Reviewed and updated files independently and in a team-oriented/fast-paced environment to update clients and adjust claims in a timely manner

Mississauga, Ontario, Canada

• Created, coordinated and advocated new innovative ideas to increase process efficiency for employees while having a positive attitude • Communicated and presented changes and new processes via PowerPoint virtually to my team and management • Acted as a point of contact for employees and management for any issues or concerns regarding new processes

Woodbridge, Ontario, Canada

• Provided administrative and operational support by maintaining the departmental filing system, answering the phone, scanning, printing, distributing mail and arranging courier services• Assisted with maintenance of the excel appraisal tracking system, including entering and tracking of appraisal reports • Researched, drafted and monitored appraisal reports to ensure they were up to date

Brampton, Ontario, Canada

• Trained new staff by ensuring they understood our processes, policies and procedures • Prioritized and coordinated multiple tasks such as customer service requests, running of food/drink, and cleanliness of section in a fast-paced environment to ensure customer satisfaction• Assisted teammates by running food, cleaning their section and ensuring their customers were happy and satisfied

Brampton, Ontario, Canada

• Worked with staff, kitchen managers, and supervisors to organize and manage the daily operations of the restaurant to ensure guest satisfaction• Responsible for resolving guest complaints, monitoring service times and managing reservations• Consistently used critical thinking skills to respond to guest concerns and solve issues• Responsible for onboarding and training of new staff

Bachelor, Business Administration - Human Resources Management

Diploma, Business Administration - Human Resources