Operations Management: Provides leadership in the day-to-day operations, execution of strategic operational and sales plans, and maximization of all resources (human, technical, and financial). Serves as a technology and business visionary responsible for engineering robust business infrastructure. Accountable for establishing strategic direction for company, devising methods to improve business performance, and guidance to all departments to ensure high levels of performance and retention. Collaborates with management staff to cost-cutting and process improvement initiatives. Builds, trains, and manages multiple teams across the country.Project Management: Coordinates management of multiple projects directed towards strategic objectives. Initiates projects, manages cost, scheduling and performance components of projects, while working to ensure projects meet all requirements. Maintains continuous alignment of program scope with organizational goals.Sales: Conceptualizes and executes campaigns to maximize revenues, penetrate new markets, increase brand awareness, and enhance customer satisfaction and loyalty. Lead Sales and Marketing teams to develop multi-level marketing and advertising campaigns. Provided presales efforts by leading operational and technical overview to prospective clients. • Drove customer retention by reducing churn to 6%• Deployed 635 site installations in 35 days for a POS upgrade for a major retail provider.• Increased pipeline and revenue by prospecting existing accounts for new opportunities by 60%• Decreased administrative work by implementing CRM and increased opportunities in existing accounts through strategic marketing.• Increased corporate revenue 40% year over year.

Oversaw full-cycle project management for over multiple IT projects and project segments. Defined objectives, scope of work, milestones, and determined resource allocation. Identified shortcomings and opportunities while devising solutions before/during project execution. Documented and disseminated project status and relevant information to appropriate parties (team, vendors, partners, management, and clients). Managed NCR Project Management Department. Trained and managed junior associates and subordinates to ensure all projects were completed within desired parameters and goals.• Managed projects for Fortune 500 customers including: Exxon, Shell, NCR, AT&T, McDonalds, etc.• Provided leadership to 10-15 Junior Project Managers.• Increased net revenue by 5% thru implementing workload efficiency using technology solutions and templates.

Led in the development and implementation of several projects including new customer technical deployments. Oversaw multiple projects across all phases of the development. Analyzed projects and developed best practices for projects and account management. Collaborated with various teams, management, and vendors on matters pertaining milestones, scope of work, quality benchmark, budget, contract negotiation and administration, etc. Served as relationship coordinator through pre-sales and post-sales. • Supported multi-site installations across multiple states, time zones, and technology sets. • Promoted from Administrative Professional to Junior Project Manager to Project Manager within a year.• Participated in the team responsible for the successful deployment of Cisco installations across the United States.

Provided leadership and training to Outreach Assistant and Executive Assistant. Created and managed budget and quarterly grant allocations. Oversaw all administrative tasks, accounts payable and receivables, Medicare and all insurance billing, coding, and payment remittance. Provided project management to all projects involving fund development, clinical grants, and database. Created and implemented administrative operations, coordinated recruitment initiatives for volunteers, and maintained Standard Operating Procedures Manual. Charged with ensuring program compliance with funding sources and regulatory organizations.