• Work with stakeholders to define and get agreement on the project scope and vision.• Work with team members to define the statement of work for all projects with a clear list of deliverables.• Work with team members to develop a project plan, including task breakdowns, activity sequencing, budgeting, and estimates for schedule, labor, and cost.• Work with R&D Manager and group leaders to coordinate resource allocation based on department priorities.• JIRA Cloud & Confluence Administrator: Manage project performance against the plan and coordinate corrections for keeping projects within schedule, budget, and scope.• Provide weekly status updates per project indicating how labor, time, and cost are tracked vs. the plan. Escalate issues as needed to management.• Track how well an individual's estimates match actual project execution to learn to improve future estimates.• Create and maintain a master department schedule to allow coordination of all resources.• Manage project scope changes. Indicate the impact of all projects and stakeholders.• Perform risk management to minimize project risks.• Work with management to define and acquire the necessary tools to effectively carry out the position's responsibilities.• Create forms and records to document and report project activities as required.• Assist with creating, modifying, and implementing processes to improve the organization's performance.• Determine the objectives and measures upon which projects will be evaluated at completion and coordinate project post-mortems. Work with management to implement lessons learned into improved processes for future projects.• Create release notes for software releases.• Coordinate product change orders (PCOs) for software releases to manage the release process.• Other duties as assigned.

• Car service production for renting.• Quality Assurance.

• Demonstrated a comprehensive understanding of specific company products to portray confidence and credibility to customers and assume ownership.• Implemented new technology (TIBCO - Spotfire and SharePoint Portal) and processes to facilitate monthly reporting that decreased the reporting cycle by over 60%.• Managed customer business unit with profit and loss responsibility.• Insured compliance for Sarbanes-Oxley audits by establishing and maintaining a project cycle capital approval process.• Organized the Customer Project Board, where projects were reviewed (scope, cost - budget, quality risk analysis) and ranked by priority - Portfolio Management.• Saved an estimated $5M yearly by increasing the productivity of 180 employees. Organized the development and implementation of IT/Exploration & Production/ Business Solutions on E&P.• Managed the development work for client engagements, including planning, control, communication, risk analysis, quality assurance, and team management.• Managed projects using JIRA & Agile Project Management (release and sprint planning).• Demonstrated knowledge of managing software projects based on function point analysis.• Managed Java, C++, .Net, SQL, and SAP Projects using Jenkins, Rational ALM, and SAP SolMan.

Professional Services and Consultant roles for:Clients: Light S.A (Engery) / Rhodia (Health) / Fleury Health Laboratories (Health) / Petrobras S.A (Oil and Gas)• Participated in client financial planning discussions and quarterly portfolio reviews.• Supervised project team and helpdesk staff. Prioritized project tasks and help desk issues. Handled problem escalation.• Provided customer service of excellence in different industries: energy, automotive, health care, and oil and gas.• Prepared and presented monthly, quarterly, and annual spending reports to upper managers and directors.• Improved process efficiency by 75% by standardizing end-to-end project management workflow.• Held internal training classes in computer use, software applications, Internet, and project management.• Accomplished a BMC Remedy ITIL project implementation for Service Desk and Incident Management, Problem Management, and Configuration Management processes.• Managed support of 1st and 2nd levels of service, concerned with SLA (Service Level of Agreement) established with customer aiming for the quality of the service delivered.

I was responsible for construction and information technology projects management, service delivery management, asset management, IT department budget control, and process implementation. I implemented a PMO for all projects with templates with documented processes based on PMI knowledge areas. Member of ITIL processes international implementation team, responsible for Latin America; I worked in Houston, TX - USA for two months planning the ITIL processes implementation. I was the SAP administrator for the IT department budget, cost control, and end-user issues for Latin America. There was a demand for software development and infrastructure projects under my management responsibility, leading a crew of 15 technicians spread into different states of Brazil.Always seeking excellence in providing IT services and focusing on better results for customers (external/internal), I restructured the company's IT asset management, providing savings on hardware and software assets with monthly reports for all IT users.

Responsible for coordinating service desk technicians and network service was in charge of servers Win2K, GPO, AD, ISS, Terminal Service, DHCP, network devices (routers, switches), cabling, remote access, the internet, and firewall. Support on 1st and 2nd levels of service and concerned on SLA established with customer aiming the quality of the service delivered.

NOKIA-TELEMAR Project (PCS/WLL/GSM)Responsible for building a strategic network plan and design of work breakdown structure (WBS), in Primavera scheduling software, for the entire project and working on controlling implementation schedules, cost control, quality mgmt, and assisting in developing specialized and integrated database systems and applications for telecommunications systems. We assisted in formulating and implementing the Service program to organize the data necessary for the appraisal, develop a specialized and integrated database, maintain and update the systems and network (Win NT into Win 2000), and review the project.Also responsible for preparation and assistance of technical documentation and reviews, and collection, compilation, and dissemination of information on IT department. I used to be a liaison between Nokia – Telemar – Aim Telecom to ensure a superior quality level regarding disseminating management information.

Project leader of an international project for Lufthansa Passage was responsible for LAM rollout implementation, installation, schedule, and budget control. I supported internationally leading teams in Frankfurt-Germany, Caracas-Venezuela, Lima-Peru, and Rome-Italy.

• Provided Customer Services relationship attending to customer needs.• Supported sales to identify and provide customers with products.• Reduced 40% of phone costs by installing switches and routers into configured network services and protocols to operate as intended, given a network specification, Voice over IP project.• Implemented initiatives to reduce overall 99.9% of bank systems in the meantime between failure to improve the quality of service to their customers.• Managed service desk technicians and network service of servers Win2K, GPO, AD, ISS, Terminal Service, DHCP, network devices (routers, switches), cabling, remote access, internet and firewall.• Operated stand-by 24 hours a day and seven days a week CISCO switches and routers support for bank operations.• Attended for international Project Manager leading teams in Frankfurt-Germany, Caracas-Venezuela, Lima-Peru, Rome-Italy.