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Casey Stratton Email & Phone Number
Experienced CX Operations Manager | Driving Customer Satisfaction and Business Growth
at
Litmos
1 work email found
@hulu.com
5 phones found area 210 and 607
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Experienced CX Operations Manager | Driving Customer Satisfaction and Business Growth
Location
Schertz, Texas, United States
Company size
Who is Casey Stratton? Overview
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Quick answer
Casey Stratton is listed as Experienced CX Operations Manager | Driving Customer Satisfaction and Business Growth at Litmos, a company with 219 employees, based in Schertz, Texas, United States. AeroLeads shows a work email signal at hulu.com, phone signal with area code 210, 607, and a matched LinkedIn profile for Casey Stratton.
Casey Stratton previously worked as Operations Manager, Customer Experience at Litmos and Operations Manager, CX at Dialpad.
Company email context
Email format at Litmos
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{first}.{last}@hulu.com
86% confidence
AeroLeads found 1 current-domain work email signal for Casey Stratton. Compare company email patterns before reaching out.
Profile bio
About Casey Stratton
With over 10 years of work experience, I am a passionate and driven operations manager, with a focus on customer experience and growth. I have a strong background in cloud computing, and I am proficient in Salesforce and other tools that enable data-driven decision making and process improvement. I am motivated by the mission of Litmos, which is to empower people and organizations to learn better and faster. I believe that I can bring diverse perspectives and experiences to the team, as well as a collaborative and supportive attitude.As the operations manager for customer experience at Litmos, I partner with the executive team and the CX leadership to help manage and enhance the end-to-end customer journey. I am responsible for creating and implementing strategies, policies, and procedures that optimize data collection and analysis, and drive customer growth and retention. Some of my achievements include reducing the time to complete variable compensation payout analysis from 4 weeks to less than 24 hours, guiding the restructuring of support ticket types to enable better data collection and ticket deflection, and facilitating multiple account re-structurings to create account bases for the CSM team. I also acted as the project manager and admin to implement Gainsight software, and I am the liaison between the data team, the revops team, and the CX team to provide cohesion and prioritization of CX needs.
Listed skills include Cloud Computing, Virtualization, Managed Services, Data Center, and 29 others.
Current workplace
Casey Stratton's current company
Company context helps verify the profile and gives searchers a useful next step.
Litmos
12 roles
Casey Stratton work experience
A career timeline built from the work history available for this profile.
Operations Manager, Customer Experience
I partnered with the Executive Team and CX Leadership to drive process improvements that enhanced data collection, analysis, and overall customer growth and retention. Key initiatives I led include:Developed and standardized reporting dashboards to ensure team alignment and provide visibility into KPIs and performance metrics.Planned and executed quarterly.
Jan 2023 - Sep 2024
Operations Manager, Cx
Partnered with Executive Team and CX Leadership to help manage process improvement to enhance data collection and analysis, and drive customer growth and retention.Reduced time to complete variable compensation payout analysis from 4 weeks to less than 24 hours turn around. Guided the restructuring of Support Ticket Types to enable the collection of data.
Sep 2021 - Oct 2022
Team Manager
Drive all day-to-day quality and KPI performance metrics for approximately 25 viewer experience advocates providing actionable feedback in group and 1:1 settings, developing coaching and feedback strategies and tools, and providing end-to-end career development and administrative support.Work with Senior Leadership and Peers to develop new policies and.
Jul 2017 - Aug 2021
Vp Of Mentor Relations
Sep 2017 - May 2018
Social Media Manager
Design and implement social media strategy to align with business goals and help drive brand recognition Monitor web traffic metricsOversee social media accounts’ design Collect and analyze data and compile reports Suggest and implement new features to develop brand awareness, like promotions and competitionsManage and oversee CRMDesign and create.
Dec 2016 - Aug 2017
Team Lead
Responsible for overseeing the day to day operations of a diverse team consisting of up to 22 Customer Service Technicians on 2nd shift. Collected and analyzed data to drive both process improvements and team performance Presented monthly with the Open Cloud Academy classes to mentor on career growth Increased Team’s performance by 10% during tenure Chat.
Jul 2014 - Sep 2016
Technical Account Manager Ii
Customer Advocate, Technical Consultant and Cloud Architect working to build relationships and solutions with customers of all sizes to scale efficiently and successfully to fully meet customers’ business and technical requirements. Founding Member of the team and "Brain Trust" that conceived and developed the current team structure Actively managed.
Apr 2014 - Jul 2014
Technical Account Manager
Dec 2012 - Apr 2014
Enterprise Account Manager
Built and strengthened customer relationships satisfaction and growth. Developed strong relationships with technical resources across shifts improving the customer and Racker experiences. Managed 43 accounts with a combined MRR of $540,000 Conducted Monthly Account Reviews with my top tier customers Regularly held internal account review meetings with my.
Jun 2011 - Dec 2012
Support Specialist
Assisted account teams by prioritizing and coordinating necessary resources for customer issues. Identified recurring issues and aided in root cause analysis to prevent future problems. Coordinated cross-departmental communication for customers Escalated support requests for both tickets and phone calls Managed incoming calls and my teams queue Provided.
Oct 2010 - Jun 2011
Intensive Monitoring Tech
Consistently escalated critical issues and customer requests to members of the support floor in a timely manner. Created training documentation Processed tickets from the Intensive Monitoring, Aric, and Windows All Teams Queues Completed and documented poller migrations
Jun 2010 - Sep 2010
Team & coworkers
Colleagues at Litmos
Other employees you can reach at litmos.com. View company contacts for 219 employees →
PN
Pallavi Naidu
Colleague at LitmosKarnataka, India, India
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AD
Alexandra Donohoe
Colleague at LitmosGreater Liverpool Area, United Kingdom
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NW
Neil Woodward
Colleague at LitmosWimborne Minster, England, United Kingdom, United Kingdom
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KT
Katherina T.
Colleague at LitmosUnited States, United States
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MW
Matt Wilcox
Colleague at LitmosGreater Melbourne Area, Australia
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DB
Danielle Buckhurst
Colleague at LitmosMelbourne, Victoria, Australia, Australia
View →
KB
Kate Bos
Colleague at LitmosGreater Melbourne Area, Australia
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KY
Karteek Yeluru
Colleague at LitmosHyderabad, Telangana, India, India
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MP
Mike Pass
Colleague at LitmosWarrington, England, United Kingdom, United Kingdom
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CS
Cyndi Sweeney
Colleague at LitmosHutto, Texas, United States, United States
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Pallavi Naidu
Colleague at LitmosKarnataka, India, India
View →
AD
Alexandra Donohoe
Colleague at LitmosGreater Liverpool Area, United Kingdom
View →
NW
Neil Woodward
Colleague at LitmosWimborne Minster, England, United Kingdom, United Kingdom
View →
KT
Katherina T.
Colleague at LitmosUnited States, United States
View →
MW
Matt Wilcox
Colleague at LitmosGreater Melbourne Area, Australia
View →
DB
Danielle Buckhurst
Colleague at LitmosMelbourne, Victoria, Australia, Australia
View →
KB
Kate Bos
Colleague at LitmosGreater Melbourne Area, Australia
View →
KY
Karteek Yeluru
Colleague at LitmosHyderabad, Telangana, India, India
View →
MP
Mike Pass
Colleague at LitmosWarrington, England, United Kingdom, United Kingdom
View →
CS
Cyndi Sweeney
Colleague at LitmosHutto, Texas, United States, United States
View →
FAQ
Frequently asked questions about Casey Stratton
Quick answers generated from the profile data available on this page.
What company does Casey Stratton work for?
Casey Stratton works for Litmos.
What is Casey Stratton's role at Litmos?
Casey Stratton is listed as Experienced CX Operations Manager | Driving Customer Satisfaction and Business Growth at Litmos.
What is Casey Stratton's email address?
AeroLeads has found 1 work email signal at @hulu.com for Casey Stratton at Litmos.
What is Casey Stratton's phone number?
AeroLeads has found 5 phone signal(s) with area code 210, 607 for Casey Stratton at Litmos.
Where is Casey Stratton based?
Casey Stratton is based in Schertz, Texas, United States while working with Litmos.
What companies has Casey Stratton worked for?
Casey Stratton has worked for Litmos, Dialpad, Hulu, Girl Power Hour- San Antonio, and Bloc Environmental Solutions.
Who are Casey Stratton's colleagues at Litmos?
Casey Stratton's colleagues at Litmos include Pallavi Naidu, Alexandra Donohoe, Neil Woodward, Katherina T., and Matt Wilcox.
How can I contact Casey Stratton?
You can use AeroLeads to view verified contact signals for Casey Stratton at Litmos, including work email, phone, and LinkedIn data when available.
What skills is Casey Stratton known for?
Casey Stratton is listed with skills including Cloud Computing, Virtualization, Managed Services, Data Center, Account Management, Customer Service, Team Leadership, and Saas.
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