Cătălin B. Email & Phone Number

Reşiţa, Caraş-Severin, România

Handled outbound customer support calls, offering prompt and effective solutions to inquiries and technical issues, maintaining a high issue resolution rate.Collaborated with internal teams, including product and engineering, to escalate and resolve more complex cases, reducing average handling time.Implemented feedback from customer interactions to influence product updates, contributing to a reduction in user-reported issues within the first 3 months.Leveraged Jira Atlassian and Confluence to document and track recurring issues, facilitating smoother communication between support and development teams, and reducing resolution times for technical bugs.

Reşiţa, Caraş-Severin, Romania

Spearheaded the resolution of hundreds of customer issues daily via phone, email, and chat, maintaining an average customer satisfaction rate of over 90%.Collaborated closely with internal teams to report bugs, suggest improvements, and optimize workflows, resulting in 20% faster ticket resolution times.Demonstrated strong problem-solving and conflict resolution skills by handling complex customer complaints, leading to an increase in first-contact resolutions by 15%.Trained new team members in using platforms such as Zendesk and Scayle, enhancing team efficiency and reducing onboarding time by 30%.Continuously identified opportunities to improve service processes, which led to the implementation of customer experience enhancement projects that reduced repeat inquiries by 10%.

Reşiţa, Caraş-Severin, Romania

Managed and processed over 500 customer orders monthly on platforms like Facebook Shop, OLX, and others, ensuring 100% order accuracy and timely delivery.Developed and executed marketing campaigns that increased product visibility by 25%, driving higher conversion rates and a 10% boost in sales.Delivered top-tier customer support for order-related issues, resolving 85% of inquiries within 24 hours, enhancing customer loyalty and repeat purchases.Played a pivotal role in product listing optimization using tools like Canva, increasing click-through rates on ads by 15%, and improving the overall customer experience.Worked cross-functionally with logistics and warehouse teams to streamline order processing and shipping, resulting in 20% fewer shipping delays.

Reşiţa, Caraş-Severin, Romania

Reşiţa, Caraş-Severin, Romania

I would answer customers emails regarding pet products in German language

Timişoara, Timiş, Romania

I would operate and maintain a soldering machine for electronic boards

Reşiţa, Caraş-Severin, Romania

I would use a automatic sewing machine

Diploma De Calificare, Introducere Procesare Validare Date, 9.37

High School Diploma, Sociology