Cate Falkowski Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

▪ Develops joint business, enablement, and delivery plans with 40+ subcontractor partners to ensure a robust resource pool for MuleSoft projects▪ Influences partners to establish dedicated MuleSoft practices, aligning with company growth and driving digital transformation for clients▪ Establishes delivery capabilities within partner organizations, adhering to best practices and methodologies, resulting in consistently high partner and customer satisfaction scores▪ Enhances subcontractor partners' competencies, enabling them to work independently and deliver increased customer value over time▪ Collaborates with internal cross-functional stakeholders to align messaging, methodologies, and best practices, leveraging existing resources for sales enablement and partner success▪ Onboards strategic new partners, ensuring a sufficient bench of architects and technical consultants for immediate project deployment

Dallas, Texas, United States

▪ Successfully managed a $6.6M staff augmentation project, overseeing 40+ resources and employing a rapid recruiting approach to onboard half of the team within three months▪ Cultivated and sustained relationships with partners, proactively identifying new opportunities and effectively managing ongoing projects▪ Collaborated with ten staffing agencies and led a team of four internal recruiters, providing clear guidance on role requirements and recruitment strategies▪ Developed and implemented streamlined onboarding processes for new hires, ensuring seamless integration into project responsibilities

Dallas, Texas, United States

▪ Spearheaded the development and implementation of standard operating procedures across five distinct professional services teams during an acquisition, fostering cohesion and efficiency through unified processes▪ Delivered exceptional customer service by engaging with clients upon contract signatures, ensuring thorough preparation of project kickoff documents and addressing client inquiries promptly▪ Advocated for clients' interests by collaborating closely in the early project stages, promptly addressing and escalating any delays or issues with project start dates▪ Partnered with the resourcing manager to identify new projects and allocate staff effectively based on their skill sets and project requirements

Dallas/Fort Worth Area

• Oversaw consulting opportunities for the central delivery team, ensuring efficient project execution and client satisfaction• Developed precise project proposals and statements of work, demonstrating a keen attention to detail and understanding of client needs• Maintained oversight of assigned projects, promptly addressing any system or data issues that arose to ensure seamless project progress• Supported sales leaders by managing the sales pipeline and coordinating various opportunities, contributing to the achievement of sales objectives• Generated and monitored department reports, proactively identifying and addressing any deviations from project timelines or objectives• Executed joint marketing events with Salesforce Account Executives

Dallas/Fort Worth Area

• Determined eligibility by reviewing contractual language and coverage information from employers• Processed bi-weekly and semi-monthly payroll disbursements and accurately calculated disability benefits• Ensured that proper adjustments were made for federal and state tax withholdings • Provided clear and accurate documentation to ensure all claims were managed appropriately• Partnered with medical directors and vocational rehabilitation counselors to address barriers between the employee and employer to ensure a successful return to work

Lafayette, Indiana Area

• Evaluated and secured qualified volunteers based on a detailed screening and interviewing process• Developed role plays tailored to each trainee’s specific needs and learning styles• Led volunteers through problem-solving processes to strengthen critical thinking skills• Deselected trainees who fail to demonstrate required skills throughout training• Conducted community outreach to recruit new volunteers• Presented new state policies and procedures regarding crisis intervention

Lafayette, Indiana Area

• Determined callers’ problems, assessed situations, and developed plans of action to ensure safety• Prioritized multiple callers based on urgency of needs• Prepared confidential reports on highly sensitive information for staff and auditors• Screened non-emergency calls and transferred to appropriate staff

Lafayette, Indiana Area

• Created and implemented an evaluative four-phase training program for 83 volunteers • Performed an in-depth record analysis to create annual updates on confidential information• Participated in weekly staff meetings to plan and achieve S.M.A.R.T. goals• Networked with local organizations to compile a countywide emergency resource database• Scheduled volunteers’ shifts to ensure 24/7 staff coverage at crisis center• Educated community leaders and potential donors about the crisis center at major fundraisers