Catharine Coble Email & Phone Number

Redwood City, California, US

Richmond, VA, US

• Proactively manage business and personal calendars for Office Principals and Group Managers, including meetings, travel time, correspondence, and landmark events.
• Schedule meetings and provide meeting agendas as well as meetings follow-up notes.
• Organize new project work flow and provide support and document management as needed to include contract management, AIA documents, e-builder project set-up, CONCUR invoice submission and much more
• Set up all travel needs to include, air travel, hotel accommodations, rental vehicles and conference attendance.
• Create and manage the offices internal events, catered meetings, and external client outings.
• Manage the office supply needs for both office and remote workers.

Centreville, VA, US

• Conduct internal and external research and analysis to ensure requested changes to the data can be supported by validating the accuracy of each issue, and documenting correspondence with partners, customers and sources.
• This includes review of repair orders, title records, insurance records, police reports and service records.
• Simplify complex issues into easily understood, clear messages so our customers understand why CARFAX made the decision, and what criteria was used.
• Identify trends and work with others to correct data quality issues while improving the CARFAX Vehicle History Report.
• Continually update and research alternative methods to expedite the research process.
• Participate in the development of training materials and presentations for internal customers and provide training for new employees as needed.

Ashburn, VA, US

• Reviewed in-house documentation and quality inspect them comparatively to client presented deliverables to ensure our database is clean and accurate. This process solidifies quality research data was provided to our.
• Provided previous project data already captured in the database to analysts as well as created datasets and codes as requested.
• Created a Process Manual that provided a unified work standard and expectation for all Data Control Specialists as well as any new hires. This Process Manual helped to ensure processing efficiency and worked as a.
• Point of contact to new and existing analysts by providing support and/or direction to ensure effective and timely delivery of project data into the database.
• One of the Database Group New Hire Trainers which trained new employees on key features available to them in their role and guided them through the database submission process.

Chevy Chase, MD, US

• Daily interaction with policyholders as well as claimants regarding their automotive accident claims to include property damage and comprehensive losses.
• Performed repair estimates after thoroughly inspecting the damages to determine the extent of loss.
• Maintained strong relationships with various repair shops in my territory.
• Held the shops working on my claims to a high standard of efficiency and quality.
• Played an active role as liaison between vendors, repair shops and customers.
• Achieved optimum customer satisfaction without compromising the company’s bottom line

• Managed a team of service technicians my duties included delegation of work, quarterly reviews and progress evaluations
• Aided in hiring of new technicians as well as administrative staff and termination of staff if necessary.
• Responsible for orientation and job training of new hires as well as simple paperwork to process them as new employees.
• Efficiently computed service charges upon job completion and maintained constant customer interaction in order to sustain excellent customer survey index scores.
• Organized the schedule of all service appointments and significantly enhanced company efficiency.
• Maintained a relationship with outside vendors with regards to parts and products to facilitate a proper repair or service.

• Identified and presented internal communications strategies and organizational issues to all levels of management, with the aim of improving company service and profitability.
• Instrumental in launching marketing campaigns to ensure customer retention.
• Monitored technician and advisor performance through various data source collections.
• Maintained an employee calendar, to include birthdays and anniversaries, in order to boost employee morale as well as organized all company events and training seminars.
• Hired and trained administrative and front desk staff, and terminated staff if warranted.
• Ensured increased customer satisfaction and reduction of customer frustration by improving procedures and maintaining a thorough and consistent system of communication to the customer.