Catherine Campbell

Catherine Campbell Email and Phone Number

Service Review Consultant | Food & travel ✈️ | London & The Lake District @ Housing Ombudsman
london, greater london, united kingdom
Catherine Campbell's Location
London, England, United Kingdom, United Kingdom
Catherine Campbell's Contact Details

Catherine Campbell personal email

About Catherine Campbell

Passionate consumer centric senior manager working across the complaints, regulatory and Ombudsman landscape. I have over 20 years experience designing and building customer service teams that thrive whilst providing the best possible customer experience. I have extensive experience of high-level escalations to Country Manager level working with both the media and press minimising reputational risk. I am also an experienced Independent Service Reviewer and an advocate for free speech balanced against the public interest. I love food, travel and people in that order.

Catherine Campbell's Current Company Details
Housing Ombudsman

Housing Ombudsman

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Service Review Consultant | Food & travel ✈️ | London & The Lake District
london, greater london, united kingdom
Website:
housing-ombudsman.org.uk
Employees:
63
Catherine Campbell Work Experience Details
  • Housing Ombudsman
    Reviews
    Housing Ombudsman Sep 2024 - Present
    London Area, United Kingdom
    Reviews adjudication at Ombudsman level.
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  • Southwark Council
    Consultant
    Southwark Council Jul 2024 - Aug 2024
    London Area, United Kingdom
    Senior complaints expert providing backlog & BAU support at Chief Executive level.
    View
  • Impress
    Regulatory Services Lead
    Impress Apr 2023 - May 2024
    Regulatory services at Impress effectively uphold the highest ethical standards for news gathering and publication. I led the team and our suite of regulatory and dispute resolution services.
    View
  • Riba
    Professional Standards Lead
    Riba Oct 2022 - Jan 2023
    London, England, United Kingdom
    View
  • L'Oréal
    Head Of Consumer Care Escalations Uk&I
    L'Oréal Sep 2021 - Aug 2022
    London, England, United Kingdom
    The Consumer Care department is at the heart of L'Oréal strategy to drive consumer centricity. Our mission is to create Memorable & Empowering 1:1 Brand Experiences, and deliver deep, meaningful personalized engagement with our consumers over their whole lifetime engagement with us. Consumer Care sits within the Chief Marketing Office (CMO) Team in the Corporate Division of L'Oréal UKI.
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  • Oliver'S Travels Ltd.
    Independent Complaints Reviewer
    Oliver'S Travels Ltd. Sep 2017 - Aug 2022
    London, United Kingdom
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  • Westminster City Council
    Stage 2 Investigations & Complaints Lead
    Westminster City Council Oct 2018 - Jul 2021
    London, United Kingdom
    View
  • Consultant
    Director
    Consultant Nov 2009 - Nov 2018
    London, United Kingdom
    Director
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  • Financial Ombudsman Service
    Regulatory Affairs Consultant
    Financial Ombudsman Service Nov 2017 - Mar 2018
    London, United Kingdom
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  • Cedr
    Consumer Services Director
    Cedr Dec 2016 - Aug 2017
    London Area, United Kingdom
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  • Sabbatical
    Sabbatical
    Sabbatical Feb 2015 - Nov 2016
    Various
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  • Bank Of Ireland
    Service Delivery Lead (Uk Deposits)
    Bank Of Ireland May 2014 - Jan 2015
    London, United Kingdom
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  • Tsb Bank
    Customer Excellence Sme (Digital)
    Tsb Bank Dec 2012 - Jan 2014
    London, United Kingdom
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  • Lloyds Banking Group
    Business Analyst - Tom Implementation Model
    Lloyds Banking Group Feb 2012 - Nov 2012
    London, United Kingdom
    View
  • Kpmg
    Kpmg Regulatory Compliance Consultant
    Kpmg Mar 2011 - Jan 2012
    London, United Kingdom
    View
  • Sabbatical
    Sabbatical
    Sabbatical Sep 2009 - Feb 2010
    Various
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  • Financial Services Authority
    Senior Associate
    Financial Services Authority Jun 2008 - Aug 2009
    London, United Kingdom

Catherine Campbell Skills

Strategy Business Process Requirements Gathering Business Transformation Financial Services

Catherine Campbell Education Details

Frequently Asked Questions about Catherine Campbell

What company does Catherine Campbell work for?

Catherine Campbell works for Housing Ombudsman

What is Catherine Campbell's role at the current company?

Catherine Campbell's current role is Service Review Consultant | Food & travel ✈️ | London & The Lake District.

What is Catherine Campbell's email address?

Catherine Campbell's email address is ca****@****ail.com

What schools did Catherine Campbell attend?

Catherine Campbell attended University Of Liverpool, St Wilfrids Rc High School - Liverpool.

What skills is Catherine Campbell known for?

Catherine Campbell has skills like Strategy, Business Process, Requirements Gathering, Business Transformation, Financial Services.

Who are Catherine Campbell's colleagues?

Catherine Campbell's colleagues are Jonny Rowntree, Nicola Bruch, Sam Taylor-Elliott, Dani Rawling Cihcm, Steven Parfitt, Llb (Hons), Llm (Ucl), Pgdip, Cert Cih, Mark Tress, Charles Smith.

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