• Work with team members to quickly serve customers and manage payments in an organized manner• Efficiently produce product during peak business hours to maintain product availability• Provide exceptional customer service while multi-tasking and maintaining customer satisfaction• Supervise 3+ staff members by delegating tasks and overseeing performance

• Mastered the consumer landscape for Disney Vacation Club (DVC) by preparing competitive analysis, industry trends and consumer research for Account, Strategy and Creative leads with actionable implications for the creative work.• Prepared and communicated weekly status reports of all ongoing projects to clients and partners• Organized and managed Agency servers with information for all creative campaign assets historical financial documents and other miscellaneous documents• Developed creative briefs and project timelines for ad hoc projects that were in-line with the client’s goals and objectives• Produced DVC’s creative reels for the agency’s annual Creative Summit, encompassed of all creative produced for the fiscal year. Reel was presented to Agency senior leadership for review.• Acted as account lead for the agency’s Intern Project, assisting in a New Business pitch with the coordination and management of day-to-day meetings, schedules, project timelines and hot sheetsfor the team • Communicated daily with creative team from thelab NYC to ensure deliverables were on schedule and aligned with creative brief to complete project adequately • Created Conference Reports to properly document client and partner reviews to relay to creative team for appropriate changes to project

•Worked with the graphic design team to help deliver content that meets client specifications•Prepared letters and emails to clients in response to questions or to provide clarification on an ongoing project•Worked with marketing team to coordinate day-to-day activities that lead to the completion of projects and tasks•Supported the marketing department by scheduling and organizing the creation of social media content

• Update grades in UIC databases to Laserfische and Banner Systems to keep students’ records current • Support Academic Advisors by scanning, copying, and printing materials facilitating work load • Welcome and greet all visitors and screen calls to direct to appropriate staff member• Contact potential UIC students and congratulate them on acceptance and provide information on programs