Over 10 years' experience in event management from development through to delivery: Conferences, Exhibitions, Road Shows, Agricultural Shows and Award DinnersExcellent stage management skills, ensuring events are delivered to plan on the dayExcellent customer service, client management and communications skillsPassionate about events and attention to detailHighly experienced in customer engagement and marketing strategiesSkilled in developing event materials and video production

Led on the development the vulnerability commitments and strategy for Northern Powergrid’s business plan for the upcoming ED2 regulatory period 2023-2028. Developed through a comprehensive programme of stakeholder engagement; events FTF and digital, research, surveys.Responsibility for ensuring compliance in respect of the licence obligations aligned to consumer vulnerability with robust delivery processes and governance procedures in place, keeping abreast of regulatory changes in policy that may impactSetting and successfully delivering Northern Powergrid’s consumer vulnerability strategy and wider social programme. Developing strong relationships with external partners leading to improved services and outcomesExtensive social indicator mapping of the Northern Powergrid licence area to gain a wide range understanding of vulnerability and social impacts to identify where to best target resources and embed/establish new and existing social projects and partnershipsMarket research, analysis and horizon scanning to understand best practice in delivering services for vulnerable customers including working with colleagues from across the industry and participating in working groupsDesigning and embedding robust processes, governance and reporting for vulnerable customer support and wider social programme to ensure that all activity is consistently planned, captured and driving improvement

Developed, implemented, and evaluated communication and stakeholder engagement strategies and plans to assist in the effective management of community information and engagement needs on Roads and Maritime infrastructure projects and programsWorked with high profile government officials to deliver multiple events for new road infrastructure projects across the regionDevised and coordinated events, workshops, and community consultation activities to maximise community engagement outcomes during the delivery of highly impactful infrastructure projectsDeveloped and maintained regional communications project milestones whilst managing communications activities to time, cost and budget.Developed and maintained strong working relationships with internal and external stakeholders, including working with aboriginal community groups to facilitate delivery of best practice communication and stakeholder engagement initiatives

Designed and implemented consumer vulnerability training and toolkit across the business Planning and delivering comprehensive communications and engagement programme with stakeholders through a variety of channels to raise awareness of our Priority Service Membership and our support services for vulnerable customers Designed and implemented the enhanced service offering for priority customers and developed targeted campaigns for recruiting customers on to our priority service register which has circa 900,000 customers registeredEstablishing strong working relationships with wide range of stakeholders across the energy industry, consumer groups and other interest groups, Government and delivery partners Reporting regularly to a wide range of stakeholders, both internal and externalSupporting and encouraging the wider business to deliver and maintain their own social responsibility plans and improve services to vulnerable customers in response to feedbackDeveloped and delivered the company’s volunteering programme aligned to our core social pillars, vulnerability, affordability, community and education.Achieved BSI accreditation for consumer vulnerability supportAchieved Louder than Words Accreditation for customers and employees who hard of hearing or have hearing loss

Led the delivery of the internal and external events programme; conferences, roadshows, agricultural shows, education & careers events, broadcast calls and dinnersDeveloped and delivered external brand awareness events across county wide shows with attendance circa 250,000 – award winning standLead role in the rebranding of the organisation; establishing the new brand and rolling it out across all company sites, literature, livery, website, stationary Lead role in the development of industry leading arc flash protection clothing for operational employees Assume the lead role for media liaison during major incidents ensuring consistent messaging across all media outletsLed the internal engagement programme including development and roll out of intranet used by over 2000 employees dailyDeveloped the ‘Team Powergrid’ employee engagement campaign aligned to the vision and value of the organisationInternal and external video production that support Northern Powergird’s key prioritiesProduced a raft of internal and external publicationsDesigned and managed delivery of our education programme; safety, energy efficiency, STEM and employability over 40,000 young people engaged annually Development of communications system, delivering comprehensive communication plans for major investment work