Working alongside my fellow EMC I work with the Brand Experience Manager and Community Liaison Coordinator as the faces of John Lewis Liverpool for internal and external events. Working with and supporting our existing brands and partners with events and marketing whilst building new relationships with businesses, artists, local creators in the community. Prioritising driving footfall into the branch through creating interesting and exciting events and promoting offers and activities through web and social content. Continuing to contribute to the branch’s success as Branch of the Year 2022 and Team of the Year 2023 for our team’s direct contribution to John Lewis Liverpool’s Eurovision activity within the city. This included an appearance from Sophie Ellis Bextor, covered locally by The Guide, Liverpool Echo and across BBC. Creating and delivering sold out events of 100 attendees and varying activity across the peak period of Christmas including top house position for our Grotto experience in 2022 surpassing the London flagship department store in ticket sales.

Prior to maternity leave, led a team of 30 partners across the shopfloor covering departments including Toys and Christmas shop during the seasonal period and Childrenswear during Back To School. Alongside ensuring smooth day to day running of the floor, led and supported with various tasks eg preparing and delivering the previously mentioned seasonal shops, two clearance periods and the annual stocktake.

Led teams on a number of sections in a leading high street retailer. These include luxury handbags, premium branded sunglasses and also luxury, fine, second hand, vintage and contemporary jewellery featuring brands Mulberry, Chanel and Susan Caplan. Towards the end of this role, also acquired the footwear and hosiery departments.• led and supported an immediate team of 20+ partners• led a larger team of approximately 100 partners/ consultants across the floor day to day• delivered morning meetings to the wider team sharing targets and performance• day to day general floor, query and complaint management• encouraged delivery of excellent customer service• encouraged partner development, delivered feedback, completed investigations and regular reviews/ annual appraisals• promoted co-ownership• built relationships with brands• liased with head office to deliver their visions and actions whilst sharing commercial ideas to create opportunities • facilitated, assessed and recruited new starters for the branch and new store openings including Birmingham and Leeds branches (selling and specialist roles eg visual, merchandising and styling)

Once the coaching secondment ended was approached by management and encouraged to interview for a place on a management programme and successfully gained a position.Roles and responsibilities of a management trainee:• work alongside management to ensure a smooth running department, day to day• lead and support the team to deliver sales and offer an unrivalled customer experience on the UK high street • recruit new partners through assessments and interviews • encourage partner development through use of resources and on the job coaching • maintain continuous involvement in branch and partnership activity• attend regular courses to prepare for a management role • network with partners to build connections and provide support to one another

Moving on from the selling role, utilised skills and experience in customer service to coach others and was accepted on a 1 year coaching secondment.Role and responsibility of a selling coach:• support the development and selling skills of partners with live feedback and coaching • encourage a consistently high level of customer service on the department through live feedback • ensure customer satisfaction increases, evidence in exit survey scores and decline in complaints• increase sales vs last year • participate in recruitment temps for the branch's Christmas trading

As a creative person with an interest and degree in fashion, the role of personal stylist was the next natural role leaving only to progress her career further.Role and responsibilities of a personal stylist:• complete 1:1 appointments with clients exceeding their expectations • promote colour and body shape analysis appointments • liaise with catering and beauty departments daily to maintain an unrivalled customer experience from a British retailer • promote the service internally and externally through various forms of exposure including the branch's partner magazine and Facebook page, wedding fayres and fashion shows • complete daily office admin including emails, courtesy calls and figures • promote the store credit card• regularly create inspiring, seasonal displays in the styling suites • work independently to achieve personal targets

After 1 year as a full time selling assistant at Ted Baker, promoted to the role of instore visual merchandiser in the Liverpool boutique. 6 months later, required to travel between Liverpool and Manchester and merchandise an additional location in a department store which span over 3 floors. Additional responsibilities included key holding, delivering morning meetings and training to the team and managing the boutique in the absence of management due to long opening hours.Role and responsibilities of a visual merchandiser:• place deliveries of stock on the shopfloor, create instore and window displays accordingly to encourage multiple sales• consider the brand's customer, weather, upcoming events• analyse the store and company sales and using these figures, make decisions on stock placement• additional responsibilities include opening and closing the store, delegating jobs and dealing with any issues in the absence of the manager