Lead Reviewer and co-founder of passion project and hit Instagram foodie account Sweet Reviews UK. Featured in The Sun, The Mirror, Good Housekeeping, Delish, Yahoo News and more. Posting daily and reaching on average 1 million people each month with best new product reviews and news.https://www.instagram.com/sweetreviewsuk/

Key Contributions• Manage the store in the absence of the store manager with full responsibility for sales, cost, customer experience, risk and staff management  • Identify and implement continuous improvement opportunities to meet and exceed store targets – I have recently implemented an KPI strategy for the store to achieve a higher percentage of guest emails, which has seen the stores percentage increase from 4% to 10%.• Coach, support and develop junior members of the team• Take responsibility of key aspects of store operation, e,g, stock, deliveries, tasting events, health and safety

Working within Milton Keynes Hotel Chocolat store providing guests with the highest quality Guest service available. This is provided to guests by through creating a friendly and inviting atmosphere whilst maintaining the highest level of professionalism and making sure that every guest receives the same exceptional service.  My first job role at the store was as a Sales Advisor and then after a year I was promoted to a Senior Sales Advisor where I had greater responsibility.  I have now been a Senior Sales Advisor for over 4 years.Key Contributions:— As a Senior Sales Advisor it is my duty to manage the store during designated periods. This entailed opening and closing the store, cashing up, shutting down tills, dealing with any staff issues, answering phones, and processing the morning and evening paper work, record incidents that may occur and take responsibility for both, team and customers, e.g. I would have a brief meeting with team in the morning to outline the day with sales targets and designate jobs.— Successfully managed up to a team of 7 sales advisors. On a week to week basis I would actively manage the store, during very busy periods such as Christmas; I would be responsible for all staff on shift. I help motivate staff through sales incentives, address any staff issues and lead by example with exceptional customer service.— Established a good rapport with customers by providing and excellent experience for guests visiting the store through excellent customer service, outstanding knowledge of the products and creating an inviting atmosphere.— Enthusiastic and motivated. I am highly motivated and have a drive to do well which has been acknowledged by senior management e.g. I was promoted from Sales Advisor to Senior Sales after a year due to my enthusiasm towards the job, commitment to the company and determination to provide the best Customer Service possible.

I spent a year on full time work placement in my third year of my four year Business Studies degree, in order to gain further experience within the business environment. This was The Diploma focused on work based learning, where students gained experience of working full time in a business environment whilst undertaking the diploma.  My years work placement was undertaken as a Product Development Assistant at Hotel Chocolat head office in Royston. Throughout the year I was expected to constantly reflect and evaluate on my personal and professional achievements through the use of learning contracts.    Key Contributions:— Provide support to three Buyers. Each Buyer had different product ranges they were developing which I assisted by prioritising my work load between each Buyer, e.g. at certain times of the month new product ranges would be launched by each buyer or new products were being developed. I had to divide my time accordingly to maximize successful launches.    — Prepare chocolate samples for photography, merchandising and trade shows. Photography of new products had to take place for images to be placed online and in mail order catalogues at certain peak times of the year e.g. Christmas I was responsible for preparing coordinating and scheduling over 30 different products for photography.  — Liaise internally and externally to co-ordinate current projects. As a product development assistant my job involved liaising with all internal departments of the company in order to achieve successful product launches all the way from briefing Chocolatiers on new chocolate recipes to working with the design team on new product packaging.  I also worked with third party Chocolatiers who were located across Europe, Briefing them on new chocolate recipes, giving feedback on received chocolates and generally liaising on a day to day basis.—Produce product costing for new products.Adding costs of materials and ingredients to subsequently identify an approximate RRP.