A B2B implementation specialist responsible for technical configuration and troubleshooting of Omada systems.• Oversee and configure post-sales implementation and onboarding for new clients• Consult with cross-functional partners to suggest alternative solutions to nonstandard and/or unique customer inquiries• Create and manage secure file transfer protocol (sFTP) connections for customers, third-party aggregators, and health plans• Setup and monitor incoming data feeds for failures and perform troubleshooting by identifying file inconsistencies• One of two team members specialized in supporting non-standard marketing campaigns for a strategic alliance partner, ensuring accuracy and adherence to unique process details• Manage the intake and lifecycle of member data reporting requests following strict PHI protocols • Execute outreach campaign setup actively anticipating potential unforeseen outcomes and promptly raising any red flags to ensure seamless and timely launches• Organize onboarding schedule for new hires and assist with training and shadow sessions• Created and currently maintain a team metrics dashboard in ZendeskAccomplishments:• 2022 (inaugural year): Top team contributor solving 16% of the team's total case tickets• 2023: top team contributor in 2023 solving 24% of the team's total case tickets• 2024: Commercial Team Circle of Excellence Nominee - Team Nomination for a Salesforce Case Management Simplification Project

Renewal underwriter and trainer for the multi-family package product spanning 17 major urban markets• Sole underwriter for the growing $24MM renewal book• Consistently met or exceeded monthly renewal premium goals in 2021• Mentored and trained multiple new employees on company systems, internal processes, and overall program guidelines• Evaluated renewal policies and claims to ensure proper risk selection• Maintained quality control, compliance, and proper documentation• Worked independently within deadlines while understanding the necessity for communicating and coordinating work efforts with stakeholders• Case management via Salesforce

Property and GL underwriter with $6MM per risk authority for this nationwide multi-family program spanning 15 major urban markets• Responsible for 100% of the $22MM urban residential program renewal book leading to a 87% renewal retention each year• Served as company's primary program underwriting contact nationwide• Initiated, implemented, and managed new carrier renewal program in 2019 resulting in 80% renewals in first four months• Reviewed and analyzed claims history to price risks• Designated new employee technical trainer• Conducted ongoing underwriting compliance audits• Navigated online broker portal to complete tasks and troubleshoot• Utilized Salesforce, DuckCreek, Core Logic Risk Meter, ImageRight, etc. on a daily basis

Service and renewal underwriter for the urban residential package program (admitted market) and new business underwriter for the Vacant Building and Builder’s Risk Program (non-admitted market) with authority of $3MM in total insured value per risk• Responsible for underwriting; rating; reviewing inspections; referral write ups; and issuing notices• Consulted with clients on coverage, terms, and endorsement requests• Tracked and quoted monthly renewal list to optimize policy retention• Collaborated with Program Underwriters, Customer Solutions Team, Management, Sales, and Accounting to field and provide resolution for a broad range of customer inquiries and concerns• Obtained my Illinois Fire and Casualty Producer's license in 1 month

Investigated and captured market-critical information to maintain and develop a database of commercial real estate inventory for this leading, national real estate data marketing organization• Managed and maintained all critical data for a portfolio of 1,600+ commercial real estate properties in the DC market• Conducted 30+ calls/day and 10+ daily interviews with brokers, developers, investors, and other real estate professionals to obtain real-time property and transaction data• Effectively maintained and built mutually beneficial relationships with clients• Drove data compliance and accuracy from 67% to 91% in one month. Maintained this level going forward through disciplined client contact and auditing• Served as team leader for new property leads verified from SEC filings, tax records, and news articles

• Audited HR files for completeness• Developed database of records culled from the Internet for direct mail marketing• Managed execution of direct mail campaigns• Utilized numerous web applications such as SugarCRM and Salesforce

• Maintained merchandise flow, filling, and presentation throughout the store and stockroom• Accepted and organized shipments• General customer service