In this role, I am responsible for translating user requirements and training designs into iconic solutions that meet organization goals.This position requires solid understanding of instructional design and eLearning development strategies and the ability to create and develop highly interactive, branching multimedia content using Articulate 360, Vyond, Adobe Creative Suite and Office 365 Suite.This position also assists in the continuous development, compliance, and sustainment of Merchandising Operations department initiatives. The Merchandising Operations Learning Developer plays a vital role by delivering exceptional customer service through project collaboration, document management, and ongoing maintenance of all department-specific responsibilities.Execute Merchandising Operations-specific responsibilities including, but not limited to:* Work with internal customer groups to conduct needs analyses through interviews with subject-matter experts.* Analyze training needs to determine the appropriate training objectives and delivery methods.* Develop innovative, interactive training courses using Articulate 360 or similar e-learning development tool, in line with CarMax Learning standards.* Partner with other training team members to review and update the design of training programs, or develop custom graphics, as needed.* Assist with deployment of Merchandising communication materials through multiple platforms including MS Office, SharePoint, Articulate 360, Adobe, Workday, and video production.* Support organization and maintenance of training document libraries, including, but not limited to, the CarMax Way and Merchandising SharePoint.* Track and report metric results for Merchandising-related initiatives and business-area goals.* Communicate effectively with all team members, business partners, and store-level Associates.

In this role, I analyzed training needs for software products, formulated software training objectives, and developed software training content through engaging with subject matter experts (SME’s) and stakeholders. I created self-paced eLearning, documentation, and other user assistance content under moderate supervision. • Responsible for planning, coordinating, and reporting the status of eLearning content for Hexagon ALI products, working closely with subject matter experts, other instructional designers, and technical writers• Demonstrated intermediate documentation skills and strategies, including the ability to write about technical subjects clearly and concisely, performed audience analysis, and participated in peer reviews• Demonstrated advanced instructional design skills and developed scenario-based learning content, tutorial videos, simulations, and assessments with guidance• Relied on experience and judgment to collaboratively plan and accomplish product-specific user assistance goals• Translated technical content into eLearning modules, courses, learning paths, and documentation as needed, creating storyboards, training plans, and other supporting documents as needed• Used effective communication skills to work closely with cross-functional teams to create content that met customer needs• Utilized tools in learning management systems (LMS), SCORM, and eLearning development, to build and maintain effective training solutions

• End-to-end design of curriculum, to include learning objectives, scripting, storyboarding, assessments, scenarios, and appropriate use of media to support the needs of a specialized professional program developed through a corporate and higher ed partnership• Develop course material in Canvas LMS, utilizing a variety of tools including HTML/CSS, Panopto Video Editor, Articulate Storyline 360, and Articulate Rise 360 to craft engaging learning experiences for adult learners• Collaborate with Subject Matter Experts (SME’s) throughout the design and development of a new, highly technical certificate training program developed through a corporate / higher ed partnership• Conduct needs analysis and project scoping within an agile environment to establish a plan for delivering the end product within budget and by established project deadlines• Facilitate the development of learning objectives, create assessment strategies, map content, and define learner activity types to change learner behavior effectively

• Designed and delivered custom instructor-led, virtual, and eLearning courses and materials tailored to organizational objectives using reality-based scenarios, interactives, and simulations• Developed and implemented an end-to-end training strategy in consultation with SME’s, utilizing a Learning Management System (LMS) to manage learner performance• Identified and utilized appropriate instructional design models and methods such as ADDIE, Universal Design for Learning, and Backwards Design for over 100 different content units• Applied adult learning principles to plan, coordinate, and deliver Train the Trainers events

• Facilitated the new hire onboarding process and performance plan• Partnered with sales representatives and market managers to support their KPI’s and career progression• Conducted needs analysis of all district locations’ safety compliance process. Designed and developed training and job aids to increase district-wide branch compliance from 35% to 95%• Consulted with SME's to improve HRIS metrics on performance appraisal system for district employees

• Authored and facilitated Instructor-Led Training (ILT) on new technologies and processes• Partnered with sales team to effectively design and develop bid proposals• Designed 200+ customized PowerPoint decks in consultation with sales team to increase client engagement• Facilitated Salesforce implementation; training teams and transitioning processes to the platform • Conducted needs analysis on annual design department acquisition process and revised established protocol