Catherine Hamilton Email & Phone Number

Setting the standard for human-centered digital services in government - Building services that are simple, effective, and accessible to all;Helping programs meet the needs of beneficiaries and government staff;Making agencies more resilient and adaptable in a changing world.

(Previously known as) Alluma is a nonprofit on a bold mission: to eliminate the barriers to getting people connected to help. We provide people-centered, policy-driven integrated eligibility and enrollment solutions and information and referral solutions that flex to the needs of our clients.I help foster relationships with state and local government agencies, community-based organizations, health plans and foundations to see beyond the limits and illuminate new paths to getting people connected to benefit programs and local services.

Sacramento, California Area

Roseville, California

LifeMed ID provides confirmation that patients are accurately identified and linked to their correct medical records as they travel throughout your healthcare network. AIMe is a superior ID solution that enables you to confidently welcome patients and successfully manage their identity across the care continuum. • Managed the customer success team by defining and executing the client success strategy including customer journey, goal definitions and measurement approach• Built multi-level relationships and maintain high client satisfaction through proactive customer engagement to increase product adoption, ensure retention and maximize revenue opportunities• Collaborated and communicated cross-functionally with internal team to support customer issues and opportunities to meet and exceed client expectations• Headed the deployment and adoption of technology to the largest for-profit private hospital organization in the US• Managed project plans, scope, deliverables, budgets, and schedules for client implementations through effective team work, continuous communication, and allocation of cross-functional resources to ensure a timely project implementation and completion

Roseville, Ca

• Managed all communication channels including social media, website, and public relations by creating attractive media content to grow brand awareness• Increased proficiencies from leading the deployment of marketing automation platform for email campaigns by targeting audience segmentation, providing useful content, and integrating with CRM• Assisted in re-branding the company with updated marketing strategy, logos, and messaging

Roseville, Ca

• Managed customer loyalty programs including working with local vendors to participate in merchant program, negotiating discounts, updating contracts, ordering client materials and keeping inventory• Researched and created content for a continuing education class and partnered with design team to create an interactive, engaging, and educational learning module to educate medical professionals

Sacramento, California Area

• Trained and motivated a team of 25 sales associates to meet company performance standards through weekly sales coaching, resulting in the highest department sales increase to the year before• Awarded the top sales manager score in the Sacramento District Oct. 2012 by exceeding sales and credit goals by setting priorities, being organized, and effective teamwork• Resolved customer issues by researching transactions, interpreting company policies, and building relationships with customers, producing the highest customer service score Feb.-Aug. 2014