Cathi Murphy Email & Phone Number

Australia

Sydney, Australia

In this role I analysed and overhauled business processes, optimizing operations, improving performance and increasing customer service. I also managed the company’s compliance in Safety, Continuous Improvement, Quality and IT, and reporting monthly to the US-based head office.🔹 Developed and embedded 3-year strategic roadmap into every department, instilling a culture of inclusion, collaboration and respect. 🔹 Implemented real time processing (barcoding and scanning), reducing the number of manual transactions by ~170,000 per annum, the equivalent of 3 FTE’s.🔹 Executed multiple safety initiatives, reducing LTIFR from 13 to zero, and achieving 680+ current YTD LTI free days.🔹 Developed and rolled out a bespoke ‘quality’ app to manage customer claims, reducing the company’s exposure to high cost re-supplies. 🔹 Implemented a new ERP system and managed continuous improvement with a focus on root cause and automation.

Wetherill Park, Nsw

Selected to project manage centralisation of the sales support team, merging teams across 2 brands into one cohesive, high performing team. Through a program of continuous improvement, amalgamated systems and standardised processes, reduced excessive warranty costs, and improved non-product related quality.🔹 Created newly formed team based on functions rather than brands, and steered staff through the complexities of change as they began working with both brands. 🔹 Amalgamated systems used across 2 brands, providing systems of best practice that underpinned improved operational efficiency and customer service. 🔹 Re-developed the price calculation tool, reducing instances of human error by ~90% and slashing processing time by ~50%.🔹 Implemented a new warranty procedure with standardised guidelines and decision trees saving the company >$50K pa in freight and replacement costs.🔹 Developed and implemented a bespoke CRM system, providing efficient capture and management of opportunities, with effective reporting capabilities.

Rydalmere

Established a centralised National Administration Centre and State-based customer service centres, and provide ongoing management of NAC. Member of Senior Management team. Led State-based stakeholders and management through a period of change associated with a national ERP system upgrade, gaining consensus and support for continuous improvement initiatives. 🔹 Established a Data Integrity team to set-up preventative maintenance contracts in the system, which improved contractual data accuracy, reduced processing errors and minimised the company’s exposure to legislative non-compliance.🔹 Developed and implemented templates and processes to upload contract data, replacing manual data entry, slashing contract creation time by more than 60%.🔹 Reduced processing cycle time associated with the invoicing of reactive works for major customers from ~6 weeks to ~12 days.🔹 Implemented automatic pricing for reactive works reducing invoicing errors by 70%.

Rydalmere, New South Wales, Australia

Key member of the Senior Leadership team with a focus on continuous improvement. Developed and implemented a Defect Rectification Authorisation process, identifying, reporting and rectifying defects on fire systems and equipment, ensuring compliance with Australian Standards. Revenue directly generated by the new process increased from $175K (pre-implementation) to $1.45M in the first year (post-implementation).

Silverwater, New South Wales, Australia

Managed the Tyco Fire Monitoring business with full P&L responsibility. Restored the business to profit, overcoming historic losses to deliver a $10M revenue result and achievement of EBIT budget.

Advanced Diploma Of Leadership And Management

Black Belt Certification, Lean, Dmaic Transational, Design Of Experiment

Six Sigma Black Belt Certification achieved through Tyco program

Aqf Level 4, Frontline Management

Frontline Management