Cathrine ‘Cat’ Sutcliffe Email & Phone Number

United States

Greater Denver Area

Responsibilities: • Facilities Management: • Manage Real Estate & Facilities budget. • Negotiate vendor contracts and review leases. • Maintain global standards. • Strategic Planning: • Reduce spending and develop communication procedures. • Conduct market analysis for cost-saving. • Safety and Compliance: • Lead Denver floor warden team. • Support EH&S programs and audits. • Coordinate safety and CPR trainings. • Space Management: • Manage Denver floor plans and cubicle configuration. • Optimize space utilization and plan office moves. • Project Coordination: • Coordinate global access badge system rollout. • Manage construction and telecom projects. • Ensure minimal impact on operations and schedule adherence. • Expertise: • Project Management, Budget Management, Strategic Planning • Compliance, Support Services, Negotiation • Security, Office Management, Office Relocations • EH&S Audits, Vendor Selection, Training, Data Center Compliance • Technical Skills: • Proficient in PeopleSoft, Oracle, and SharePoint. • Skilled in AutoCAD for floor plan designs. • Maintenance and Support: • Oversee Copy/Fax centers, meeting rooms, telecom equipment. • Support video/audio conferencing. • Manage utilities, procurement, and vendor relationships. • Maintain preventive schedules for equipment. • Additional Contributions: • Developed facilities management software. • Led sustainability and energy-saving projects. • Mentored junior staff and promoted professional development.

Bellevue, Wa

Key Responsibilities: • Sales Support and Coordination: • Assisted sales managers throughout the entire sales process, from project prospecting and pipelining to responding to RFPs and project initiation. • Provided ongoing support to sales, design, and installation teams, ensuring smooth project execution and sales order fulfillment. • Managed order entry into the internal CRM tool, tracking status and updates through the entire sales workflow. • Verified accuracy of proposals and bids, ensuring comprehensive and accurate data entry. • Customer Service: • Responded to customer inquiries via phone, fax, mail, or email. • Maintained pertinent paperwork and records, including pricing and product release information. • Communicated lead times, contract pricing, shipping, and delivery/installation details to customers. • Provided shipping information and initiated services as needed. • Order Management: • Performed extensive order tracking and management, obtaining quotes from manufacturers and applying necessary discounts and markups. • Ensured timely order placement within 24 hours of customer PO/Approval. • Prepared vendor purchase orders and sales orders, distributing them as required. • Project and Time Management: • Managed priorities and met numerous proposal and installation deadlines daily. • Organized and led meetings with sales, installation, and support teams to ensure alignment and timely project execution. • Commended for superior work performance, time management, and delivery. • Relationship Development: • Maintained and developed relationships with key customers and prospects. • Ensured high levels of customer satisfaction through diligent follow-up and communication.Achievements: • Consistently met critical deadlines, managing expectations with sales staff and customers. • Received commendations for superior work performance, exceptional time management, and reliable delivery.

Bellevue, Wa

Delivered customized organizational solutions for customers, addressing needs ranging from small spaces to large closets, kitchens, and garages. • Mastered the Computer-Aided Design (CAD) software for the ELFA product line, creating numerous free-standing and wall-mounted storage solutions. • Built quick rapport with customers, taking full responsibility for designing their storage solutions using the ELFA closet system. • Conducted demonstration sessions and product walkthroughs for medium to large groups of customers, showcasing the features and benefits of our products. • Provided expert advice on product selection, helping customers optimize their space with tailored storage solutions. • Assisted in merchandising and maintaining the visual presentation of the store, ensuring an appealing and organized shopping environment. • Collaborated with the sales team to achieve sales targets and deliver exceptional customer service. • Trained new employees on ELFA design software and product knowledge to ensure consistency in customer service. • Managed multiple projects simultaneously, ensuring timely completion and customer satisfaction.

Seattle, Wa

Product Knowledge and Expertise:Developed and maintained in-depth knowledge of Onvia’s products and services, including: • DemandStar: An eProcurement system enabling over 400 government agencies to manage procurement. • Onvia Guide: A daily bulletin delivering bid notices, RFPs, and contracting opportunities tailored to specific industries and states. • Client Base Understanding:Understood the functional aspects of target client verticals such as Architecture, Engineering, Construction, and IT Services. • Client Partnership and Support:Partnered with assigned clients to help them maximize the benefits of Onvia’s services. • Account Management: • Managed renewals for hundreds of small business accounts and over 50 corporate accounts. • Acted as the single point of contact for all Onvia services for the assigned 50+ high-volume corporate accounts. • Revenue Growth and Metrics Achievement: • Achieved a 25% revenue growth for assigned high-volume corporate accounts by cross-selling and up-selling additional relevant products and services. • Consistently met all metrics related to account management, account penetration, and revenue generation. • High-Volume Outbound Engagement:Conducted daily outbound calls to a high volume of accounts, driving revenue through subscription renewals and upgrades from the existing customer base. • Database Management:Efficiently maintained a comprehensive database of customer contacts, leads, and follow-ups, ensuring accurate and up-to-date information. • Sales Objectives:Consistently met and exceeded monthly, quarterly, and annual sales objectives.

Redmond, Wa

Proactive Retention Representative • Placed proactive outbound calls to Nextel customers for National and Regional Customer Lifecycle Initiatives. • Managed customer accounts to anticipate needs in rate plan analysis, billing research, account modifications, and escalation resolution. • Sought innovative methods to enhance customer service and swiftly address customer challenges. • Acted as the primary liaison for West Region Client Services Managers, compiling reports, coordinating conference calls, travel arrangements, and organizing departmental events. • Documented meeting minutes and maintained organized filing systems.Activation’s Quick Net Analyst, Senior • Trained new sales representatives on automated processes, credit procedures, and wireless phone activations. • Provided training to current operations representatives on updated automated processes. • Implemented and coordinated new processes and workflows within the department. • Addressed internal issues with orders, process gaps, and data entry errors as the main contact for direct sales. • Supported up to 50 sales reps daily as the key liaison between sales representatives and team members. • Offered development support for web-based systems and conducted user acceptance testing. • Conducted data entry of account information in a DOS-based system and activated wireless phone services. • Served as the primary activator for Hawaii’s orders, handling both direct and indirect sales for WA, OR, and HI.Additional Roles: • Administrative Assistant: Supported various administrative tasks, including scheduling, correspondence, and office management. • Activation Representative: Processed wireless phone activations and handled customer inquiries regarding activation procedures.