Instrumental in the development of this privately-owned 80 bed senior living community. Developed all marketing materials, admission documents, policy manuals and on-line presence. Built a solid reputation for the community through excellent communication with resident families and networking with other industry professionals which has led to high occupancy levels and low discharge rates. Responsible for all sales and marketing for the community.Act as Assistant Administrator in daily… Show more Instrumental in the development of this privately-owned 80 bed senior living community. Developed all marketing materials, admission documents, policy manuals and on-line presence. Built a solid reputation for the community through excellent communication with resident families and networking with other industry professionals which has led to high occupancy levels and low discharge rates. Responsible for all sales and marketing for the community.Act as Assistant Administrator in daily operations of the building. Facilitate family care plan meetings to ensure a bridge between families and medical professionals. As a Certified Senior Advisor and Alzheimer’s specialist, counsel families on how to navigate the medical, financial and emotional aspects of the aging process. Show less

Responsible for managing sales for a private-pay 94-bed assisted living and 60-bed memory care community for a national senior care organization with over 260 communities throughout the country. Focus on discovering client needs and building relationships resulting in increased census of more than 19% over the first 18 months. Consistently in the top 10% of company sales performers, both regionally and nationally. Specializing in supportive communication with families transitioning a loved one… Show more Responsible for managing sales for a private-pay 94-bed assisted living and 60-bed memory care community for a national senior care organization with over 260 communities throughout the country. Focus on discovering client needs and building relationships resulting in increased census of more than 19% over the first 18 months. Consistently in the top 10% of company sales performers, both regionally and nationally. Specializing in supportive communication with families transitioning a loved one through the aging process. Show less

PATIENT RELATIONS & GUEST SERVICES MANAGER (2009 –2012) Hired, trained, and managed guest services staff that provided service excellence to hospital patients and family members. Focused on conflict resolution, letter composition, and service excellence. Special focus on geriatric communication, eldercare, the hearing impaired, behavioral health patients, billing and insurance issues.RECRUITER - Novant Administration (2006-2009)Recruited, interviewed and placed… Show more PATIENT RELATIONS & GUEST SERVICES MANAGER (2009 –2012) Hired, trained, and managed guest services staff that provided service excellence to hospital patients and family members. Focused on conflict resolution, letter composition, and service excellence. Special focus on geriatric communication, eldercare, the hearing impaired, behavioral health patients, billing and insurance issues.RECRUITER - Novant Administration (2006-2009)Recruited, interviewed and placed clinical and non-clinical staff for over 50 Novant Medical Group practices. Special focus on recruiting physician assistants and nurse practitioners for all Presbyterian Hospitals and Rowan Regional Medical Center. Experience with campus recruiting and job fairs. Show less

Increased sales by 86% for a fledging log cabin resort by identifying new target markets, designing successful marketing plan, implementing process improvements. Built a loyal client base of buyers and investors through professional and consistent customer service.

In the top 10% producing agents in the Dublin, Ohio area. Known for designing creative marketing brochures and excellent client service. Instrumental in start-up of successful real estate auction company; hired and managed staff, recruited agents to participate, gave sales presentations to potential clients. Assisted other agents with marketing and business office duties after relocation to North Carolina.

Developed a small organization into a highly respected and successful business by recruiting and maintaining volunteers, implementing operational improvements, and utilizing creative advertising that led to increased participation from 600 enrollees to over 3,000 in four years