Cathy Hansen Email & Phone Number

I am currently the Market Research Manager at MidAmerican Energy Company, and have worked in the market research field for over 24 years. I began my career in the phone room of a small qualitative research firm, and worked my way through the ranks to my current position. I have extensive experience in both quantitative and qualitative research, on both the client and vendor sides.I am currently responsible for all primary and secondary research at my company. I developed and implemented the company's initial foray into improving the customer experience, the customer satisfaction improvement plan. Since initiating the plan in 2002, MidAmerican Energy Company has been recognized an industry leader in customer satisfaction and engagement by organizations such as J.D. Power, Cogent Reports, The IVR Doctors, Platts and Power magazine.Specialties: customer satisfaction and engagement research; focus group and IDI moderating;

Listed skills include Data Analysis, Analysis, Process Improvement, Segmentation, and 34 others.