Over 30 years of management, customer service and technical experience. Associate Degree in Restaurant Management Skilled in exceptional customer service. Notable coordinator and facilitator. Strong forecasting and budgeting capacity. Organize well-received audio visual, catering and sales efforts. Well-organized multi-tasker with strong detail orientation. Self-motivated, self-directed. Knowledgeable in business unit operations. Contributor in critical process improvement. Adept in relationship development and facilitating repeat business. Proven accomplishments in coordination, strategic planning and project management. Proficient in the use of advanced business software, including MS Word, Excel, Publisher and Outlook, as well as performing Internet research.
Freelance
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RetiredFreelance Sep 2024 - Present
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Office ManagerTri-Logistics Sep 2023 - Oct 2024Greenville, South Carolina, United States -
Office ManagerMl Builders Llc Aug 2020 - Sep 2023Greenville, South Carolina, United States
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Supervisor, SoftlinesKohl'S Jun 2020 - Aug 2020United States -
Club ManagerDakotas Club Jul 2019 - Aug 2020Ellsworth Afb, South Dakota
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Director Of Sales For Grandstay Residential Suites Hotel Rapid CityBirch Lake Hospitality Dec 2018 - Jul 2019Rapid City, South Dakota Area
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Regional Director Of SalesCambria Suites And Mainstay Suites Rapid City Jan 2016 - Nov 2018Rapid City, South Dakota Area
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Production CoordinatorVisitor Publishing Nov 2014 - Dec 2015Rapid City, South DakotaMain communicator with client for ad copy and materials Liaison between production and client for changes and approval Ensured ad deadlines for Impact, Visitor, Black Hills Parent Magazine, and Coupon Book Utilize publishing software to coordinate communication Assist editor in review of flat plan and proofreading of editorials and advertisements prior to print Online entry of events and directories Assistant to the Publisher and other office duties
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Sales DirectorComfort Suites Hotel & Convention Center May 2013 - May 2014Rapid City, South Dakota Area* Responsible for Corporate and Social Sales for Comfort Suites, Comfort Inn and Days Inn Solicit and respond to leads by telephone, email or direct communication* New account and existing client service* Conduct site tours for potential clients; Entertained clients to establish a working relationship Accountable for gaining and soliciting new accounts* Ensured client satisfaction with event and resolved concerns of the customer* Social Networking with Facebook, Trip Advisor, and Pinterest* Budget implementation* Supervised Event Coordinator and Sales Associate for Comfort Inn and Days Inn* Manager on Duty in the absence of the General Manager; Supervised Front Desk, Housekeeping, Maintenance and Breakfast staff
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Club Services DirectorArrowhead Country Club Sep 2012 - May 2013Rapid City, South Dakota Area* Responsible hiring, training and scheduling of service staff* Responsible for ordering wine, beer and liquor to ensure par levels* Accountable for month-end Food and Beverage Inventory* Conduct site tours for potential events* Worked with Chef and Event Coordinator on events and menus* Ensured member satisfaction
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Reception/Office ManagerRapid City Winnelson Jul 2012 - Oct 2012Rapid City, South Dakota Area* Responsible for Invoicing, Receivables and Payables* Respond to customer inquiries by telephone, email or direct conversations* New account and existing client service* Ensured customer satisfaction
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Catering Sales ManagerThe Henry - Autograph Collection Sep 2010 - Jun 2012Dearborn, Michigan* Responsible for Corporate Catering Revenue since September 2010* 107% Annual Sales Goal reached* Solicit and respond to leads by telephone, email or direct conversations* New account and existing client service* Conduct site tours for potential clients; * Entertained clients to establish a working relationship* Accountable for gaining and soliciting new accounts* Ensured client satisfaction with event and resolved concerns of the customer -
Av TechnicianBluewater Technology Group Nov 2008 - Sep 2010Southfield, MichiganProvided on-site AV services to clients and guests at MGM Grand Detroit Hotel; employed R2 company software Operated and troubleshot conferencing equipment, lighting systems, projection devices and video screens Instructed guests in proper Internet usage, ordered supplies and equipment, and monitored inventory status -
Av CoordinatorThe Ritz-Carlton, Dearborn Sep 2000 - Nov 2008Dearborn, MichiganProvided on-site AV services to guests, set-up/operated conferencing equipment, lighting, and video systems; utilized Delphi and Maverick (MVP) applications Instructed guests in Internet usage, ordered supplies and equipment and monitored inventory status Performed administrative tasks such as billing, scheduling and assisting guests with business center needs -
Catering And Sales CoordinatorThe Ritz-Carlton, Dearborn 2000 - 2005Dearborn, MichiganSupported Sales & Marketing Department by sending emails and faxes, copying and distributing mail Used Delphi business software to accomplish daily assignment Authored, proofread and reviewed documents, answered guest questions and served as point-of-contact
Cathy Thompson Skills
Cathy Thompson Education Details
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Food Service Management
Frequently Asked Questions about Cathy Thompson
What company does Cathy Thompson work for?
Cathy Thompson works for Freelance
What is Cathy Thompson's role at the current company?
Cathy Thompson's current role is Retired.
What schools did Cathy Thompson attend?
Cathy Thompson attended Ferris State University.
What skills is Cathy Thompson known for?
Cathy Thompson has skills like Yield Management, Food Service, Hotel Booking, Weddings, Food, Sales, Trade Shows, Meeting Planning, Restaurant Management, Event Planning, Front Office, Customer Satisfaction.
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Cathy Thompson
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