Cathy Walker Email & Phone Number

Lakeland, Florida, United States

Monitors and directs clerical staff functions in the clinic area to enhance patient flow and satisfaction Works cohesively with Supervisor to monitor schedules and patient volumes to ensure appropriate staffing and provide coverage if needed Provides support to Clinic Support Supervisor (CSS) and acts as the covering Supervisor in their absence Immediate Resource and trainer for Patient Service Representatives and Scheduling Specialist Back up support for CSS of computation and submission of time sheets. Responsible for daily reporting and reconciliation of charge tickets Contributes to the overall efficiency by assisting staff in the completion of necessary tasks.

Monitors and directs clerical staff functions in the clinic area to enhancepatient flow and satisfaction Works cohesively with Supervisor tomonitor schedules and patient volumes to ensure appropriate staffingand provide coverage if needed Provides support to Clinic SupportSupervisor (CSS) and acts as the covering Supervisor in their absenceImmediate Resource and trainer for Patient Service Representatives andScheduling Specialist Back up support for CSS of computation andsubmission of time sheets.Responsible for daily reporting and reconciliation of charge ticketsContributes to the overall efficiency by assisting staff in the completionof necessary tasks.

Manages the Infusion Center appointment scheduling for all; Center patients new or established with appropriate amount of minutesneeded for chemotherapy.Calls patients to alert of upcoming appointments that has been madefor them Gives clear and concise instructions regarding thechemotherapy process.Takes telephone calls from patients and doctor's offices to determinethe best time to meet the patients' needs efficiently and accurately.Checking out of patients to ensure a correct and updated schedule.

Gardner which includes scheduling of her meetings, managing herpersonal calendar, answering phones and etc.Scheduling coordinator for the screening bus which covered all PolkCounty schools as well as business within the county.Scheduled appointments for patients for mammograms, ultrasounds, Dr'svisits, special procedures for the breast program.Managed all clinic cancellations and reschedules Acted as liaisonbetween Women's Center satellite office and main campus tocoordinate patient appointments.

Enclosed for your review and consideration is a copy of my currentresume.