Analyst I, Credit
Current
Nov 2024 - Present
AeroLeads people directory · profile
Catherine Ho ππ»ββοΈ βοΈ Email & Phone Number
Analyst I, Credit
at
Affirm
1 work email found
@affirm.com
1 phone found area 408
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Analyst I, Credit
Location
Santa Clara, California, United States
Company size
Who is Catherine Ho ππ»ββοΈ βοΈ? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Catherine Ho ππ»ββοΈ βοΈ is listed as Analyst I, Credit at Affirm, a with 971 employees, based in Santa Clara, California, United States. AeroLeads shows a work email signal at affirm.com, phone signal with area code 408, and a matched LinkedIn profile for Catherine Ho ππ»ββοΈ βοΈ.
Catherine Ho ππ»ββοΈ βοΈ previously worked as Business Support Specialist II at Affirm and Business Support Specialist I at Affirm. Catherine Ho ππ»ββοΈ βοΈ holds Bachelor Of Arts - Ba, Communications With A Minor In Psychology from University Of California, Davis.
Company email context
Email format at Affirm
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{first}.{last}@affirm.com
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AeroLeads found 1 current-domain work email signal for Catherine Ho ππ»ββοΈ βοΈ. Compare company email patterns before reaching out.
Profile bio
About Catherine Ho ππ»ββοΈ βοΈ
Hello, I am a Merchant Risk Analyst focusing in Credit. I also have 5+ years experience in customer and business support within the financial tech and e-commerce industries. I am skilled in cross-functional collaboration, documentation, identifying and implementing process improvements.I'm passionate about making meaningful connections, driving change, and continuous learning. What keeps me fueled is homemade coffee :) If you've read this far, you might as well keep going! Here are my interests and passions outside of work as well: coffee and tea, cooking, travel, gaming, and music. Let's connect!
Listed skills include Teamwork, Organization Skills, Time Management, Microsoft Word, and 9 others.
Current workplace
Catherine Ho ππ»ββοΈ βοΈ's current company
Company context helps verify the profile and gives searchers a useful next step.
Affirm
8 roles
Catherine Ho ππ»ββοΈ βοΈ work experience
A career timeline built from the work history available for this profile.
Business Support Specialist Ii
Jul 2023 - Nov 2024
Jan 2022 - Jun 2023
Associate Community Manager - Disputes
-Analyzed custom Service Cloud reports to identify areas of improvement for direct reports and created tailored strategies to help bridge performance gaps. -Resolved high priority and CEO case escalations with positivity and empathy while adhering to company policies.-Oversaw a quarterly team recognition program to foster employee appreciation and boost retention: involved writing the project proposal, budgeting, resource gathering, execution, and analyzing feedback. -Monitored queue status and assigned agents work tasks in order to meet customer service-level agreements. -Implemented process improvements to team case handling procedures to increase team efficiency. -Collaborated with management team on a daily basis to increase overall team productivity and customer satisfaction. -Communicated product feedback to Engineering and Product Knowledge teams to optimize user experience. -Served as a subject matter expert for the Seller Disputes queue and collaborated with training specialists to review and revise training content for future new hires. -Attended third-party vendor syncs to recommend changes to improve agent-facing tools.
Apr 2021 - Jan 2022
Team Lead, Dispute Management
-Oversaw a total of 15 customer support representatives on mixed schedules due to department reorganizations that occurred semiannually. -Promoted 25% of direct reports into senior roles and leadership positions. -Collaborated on a team process improvement project and streamlined 30+ out of 100 case handling processes while meeting weekly deadlines. -Independently managed the Seller Disputes queue, responsible for creating queue training curriculum and material, updating documents, and training 20+ team members. -Hosted 2 workshops on effective communication to help 14 team leads transition into their new roles.
Feb 2019 - Apr 2021
Community Associate, Dispute Management
-Mentored new hires by conducting weekly meetings to communicate case handling feedback, address concerns, and share best practices. -2,400+ support tickets resolved per quarter with a 99% accuracy rate. -Triaged customer support tickets by escalating issues to the appropriate team for resolution.
Feb 2018 - Feb 2019
Barista
Bitter+Sweet
- Prepared food and drinks for customers under food handling policy- Exercised time management and prioritization to maximize customer satisfaction
Sep 2017 - Jan 2018
Undergraduate Research Assistant
- Answered all incoming lab participant questions and resolved any scheduling conflicts that arose- Interpreted qualitative data by analyzing surveys to identify how people interact in interpersonal relationships
Sep 2016 - Mar 2017
Team & coworkers
Colleagues at Affirm
Other employees you can reach at affirmhq.com. View company contacts for 971 employees →
JZ
Jason Zach
Colleague at AffirmWarsaw, Mazowieckie, Poland
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IR
Ing Rech
Colleague at AffirmCasablanca Metropolitan Area, Morocco
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HG
Harshul Goel
Colleague at AffirmUnited States
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CF
Cathryn Felton
Colleague at AffirmToronto, Ontario, Canada
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GC
Gabby Crabtree
Colleague at AffirmWichita, Kansas, United States
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AW
Angela Wadding
Colleague at AffirmPittsburgh, Pennsylvania, United States
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AS
Aftab Shafiq
Colleague at AffirmKarachi Division, Sindh, Pakistan
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KH
Kodai Hiraishi
Colleague at AffirmCoquitlam, British Columbia, Canada
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EG
Elizabeth Garcia
Colleague at AffirmNew York, United States
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WH
Wenxin He
Colleague at AffirmSan Francisco, California, United States
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Jason Zach
Colleague at AffirmWarsaw, Mazowieckie, Poland
View →
IR
Ing Rech
Colleague at AffirmCasablanca Metropolitan Area, Morocco
View →
HG
Harshul Goel
Colleague at AffirmUnited States
View →
CF
Cathryn Felton
Colleague at AffirmToronto, Ontario, Canada
View →
GC
Gabby Crabtree
Colleague at AffirmWichita, Kansas, United States
View →
AW
Angela Wadding
Colleague at AffirmPittsburgh, Pennsylvania, United States
View →
AS
Aftab Shafiq
Colleague at AffirmKarachi Division, Sindh, Pakistan
View →
KH
Kodai Hiraishi
Colleague at AffirmCoquitlam, British Columbia, Canada
View →
EG
Elizabeth Garcia
Colleague at AffirmNew York, United States
View →
WH
Wenxin He
Colleague at AffirmSan Francisco, California, United States
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2 education records
Catherine Ho ππ»ββοΈ βοΈ education
Bachelor Of Arts - Ba, Communications With A Minor In Psychology
Communications
FAQ
Frequently asked questions about Catherine Ho ππ»ββοΈ βοΈ
Quick answers generated from the profile data available on this page.
What company does Catherine Ho ππ»ββοΈ βοΈ work for?
Catherine Ho ππ»ββοΈ βοΈ works for Affirm.
What is Catherine Ho ππ»ββοΈ βοΈ's role at Affirm?
Catherine Ho ππ»ββοΈ βοΈ is listed as Analyst I, Credit at Affirm.
What is Catherine Ho ππ»ββοΈ βοΈ's email address?
AeroLeads has found 1 work email signal at @affirm.com for Catherine Ho ππ»ββοΈ βοΈ at Affirm.
What is Catherine Ho ππ»ββοΈ βοΈ's phone number?
AeroLeads has found 1 phone signal(s) with area code 408 for Catherine Ho ππ»ββοΈ βοΈ at Affirm.
Where is Catherine Ho ππ»ββοΈ βοΈ based?
Catherine Ho ππ»ββοΈ βοΈ is based in Santa Clara, California, United States while working with Affirm.
What companies has Catherine Ho ππ»ββοΈ βοΈ worked for?
Catherine Ho ππ»ββοΈ βοΈ has worked for Affirm, Poshmark, Bitter+Sweet, and University Of California, Davis.
Who are Catherine Ho ππ»ββοΈ βοΈ's colleagues at Affirm?
Catherine Ho ππ»ββοΈ βοΈ's colleagues at Affirm include Jason Zach, Ing Rech, Harshul Goel, Cathryn Felton, and Gabby Crabtree.
How can I contact Catherine Ho ππ»ββοΈ βοΈ?
You can use AeroLeads to view verified contact signals for Catherine Ho ππ»ββοΈ βοΈ at Affirm, including work email, phone, and LinkedIn data when available.
What schools did Catherine Ho ππ»ββοΈ βοΈ attend?
Catherine Ho ππ»ββοΈ βοΈ holds Bachelor Of Arts - Ba, Communications With A Minor In Psychology from University Of California, Davis.
What skills is Catherine Ho ππ»ββοΈ βοΈ known for?
Catherine Ho ππ»ββοΈ βοΈ is listed with skills including Teamwork, Organization Skills, Time Management, Microsoft Word, Microsoft Powerpoint, Research, Social Media, and Writing.
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