Catherine Mc Email & Phone Number

London, United Kingdom

Design, testing and implementation of updates to a suite of databases and associated reporting. Evaluating processes to identify opportunities for introducing efficiencies and optimising performance. Supporting the team with general production of databases.

London, United Kingdom

Providing market data and analysis to a variety of clients in the financial industry, covering the Personal Loans, Mortgages and Personal Current and Savings Accounts sectors.Producing a regular cycle of weekly reporting and monthly analysis, providing clients with insight into UK market trends, and using geodemographic segmentations to enrich data streams.

London, United Kingdom

Providing both forecasting data and real time analysis as required to ensure our network of contact centres are performing at maximum efficiency at all times.Designing and enforcing a set of business rules to ensure accuracy of data available in the system, then utilising that data to make key decisions relating to activities and skill requirements of the various sites.Producing adhoc reporting suites to support the operation during the migration process, as permanent MI solutions are investigated and developed.Primarily based in software such as Aspect EWFM, Avaya WFM/WFO, CMS and Excel.

Manchester, United Kingdom

Developing and utilising SAS (Statistical Analysis System) codes to deliver business critical reporting across our network of UK-wide Telephony Centres.Creating new reporting suites according to the needs of both internal departments and our external business partners.Creating and maintaining a framework of data validation checks to ensure absolute accuracy in delivering data.Utilising new methods of data processing and storage to migrate key data archives from older data stores such as Access database.Providing a pragmatic and flexible service, tailored to meet the needs of the organisation and deliver high quality analysis within short timeframes. Implementing a policy of Agile Testing to ensure all project work undertaken remains on track and fit for purpose throughout the development and testing process.

Within a call centre facility, utilising Intraday forecasting to make offline activity-based decisions and providing detailed analysis of real-time impacts to call-handling performance.Performed a freelance reporting role - onsite point of contact for designing and producing customised analysis and context on existing MI reporting and also obtaining data not included in the centre standard reporting suite and tailoring reports to individual requirements.