• Regularly participate in client meetings, create and follow learning design plans while adhering to AODA and W3C standards• Collaborate with designers to create clean interfaces and simple, intuitive interactions and experiences• Actively sought tough projects to develop programming and service skills• Lead developer on a product that needed to be developed under a tight deadline• Oversee scheduling of projects and coordinate with clients on any proposed changes or challengesto be overcome• Update, maintain and improve product and project content in both English and French• Design detailed, creative and innovative graphics to exceed client expectations and improveproduct content

• Accurately record orders and partner with team members to serve food and beverages that exceed guests’ expectations• Effectively communicate with kitchen staff regarding customer allergies, dietary needs and other special requests• Handle customer requests promptly and maintain a high level of customer satisfaction in a fast-paced environment• Efficiently resolve problems or concerns to the satisfaction of all involved parties• Appropriately suggest additional menu items to guests to increase restaurant sales• Correctly calculate charges, issue receipts and collect payments

• Ranked as top salesman in company-wide competition for two consecutive years• Trained new waiters and floor staff on computer system, product knowledge, selling techniques, safety procedures and restaurant protocols• Assigned the role of shift leader to supervise, delegate and manage server responsibilities• Worked with individual servers to improve performance• Consistently adhered to quality expectations and standards• Managed closing duties, including restocking items and reconciliation of the cash drawer

• Coordinated creative after-school programs for youths aged 4–11, and managed administration inside the recreational facility• Developed and delivered supervised recreational programs for large groups of children• Served as a mentor and counselor for program registrants facing academic problems and personal challenges. Held meetings and provided support with guardians to offer solutions• Implemented a community relations campaign to promote a variety of stimulating recreational andcultural programs

• Employed as a Parks and Recreation Supervisor to monitor and mentor staff at several outdoor wading pools in the Ottawa region• Provided safety programs and safety awareness for the children visiting the recreational facility• Developed a variety of educational, recreational and cultural programs in order to help improve thedevelopment of sensory motor skills, language, cognition and memory• Produced a range of activities and initiatives in order to maintain a healthy environment for patrons