Christopher Austin Email & Phone Number

London, On, Ca

London, On, Ca

• Returned to TD Bank in the Professional Lending and Advice Team after spending 5 years in higher education • Very happy to return to TD after earning new credentials and teaching a wide range of college courses • Under TD's Borrowing Pillar, our team assists clients with a wide range of professional lending inquiries• Specialize in mortgages, renewals, real-estate secured lending, lines of credit, credit cards, and more• The team also handles general banking inquiries and general credit management advice

Kitchener, Ontario, Canada

• I strove to overcome ongoing pandemic challenges, delivering meaningful learning experiences for students• My course planning included synchronous online meetings in addition to asynchronous assignments• Experienced with modular delivery: students immersed in one course at a time for 3-5 weeks each• Taught a wide range of courses with Conestoga College's School of Interdisciplinary Studies • Was selected to train to teach a new interdisciplinary elective: "Group Dynamics" • The primary course codes that I taught were PHIL 1000 and COMM 1085 • I also taught elective course codes SOC 1140 and LIBS 1770

London, Canada Area

• Taught communications courses with Fanshawe College's School of Language and Liberal Studies (SLLS) • Strove to empower students to write effectively— whether academically, creatively, or professionally • Class codes represent students’ programs; I primarily taught business, arts, and engineering groups• I consistently scored excellent student reviews, volunteering time to support struggling students• Previously taught four communications courses for a total twelve teaching hours per week (F'22)• Previously co-taught first half of COMM 3080 for a total of three teaching hours per week (S'22)• Previously taught WRIT 1039 and COMM 3047 for a total of six teaching hours per week (W'22)• Previously taught WRIT 1043, 1043, and 1037 for a total of nine teaching hours per week (F'21)• Previously taught online only WRIT 1039 for a total of three teaching hours per week (W'21)• Previously taught WRIT 1037 and 1043 for a total of six teaching hours per week (F'20)• Previously taught WRIT 1030 and 1043 for a total of six teaching hours per week (F'19)

London, Canada Area

• Took leave of absence in September 2022 to teach full-time course load at Fanshawe and Conestoga• Began my PhD in Western’s Interdisciplinary Hub: The Centre for the Study of Theory and Criticism• TA for Dr. Mary Helen McMurran’s English and Poetics course in Winter 2022 term • TA for Dr. Laurence de Looze’s Western Scholars Elective course in Fall 2021 term • Tutor in the Indigenous Student Center for various disciplines in Fall 2020 term • Have received many positive student reviews and course feedback• Have great relationships with all of my previous supervisors

• TA for Dr. David Bentley's Enriched Introduction to English Literature course• Led a weekly tutorial and held weekly office hours to support student learning • Surpassed expectations in my role while completing accelerated course work• Achieved strong coursework average and was a leader amongst my cohort• Was hired to teach with Fanshawe College directly from the MA program

London, Canada Area

• I earned progressively senior roles as a consistently top-performing employee; I took pride in my work• In my final position, I led teams in customer service, borrowing, loyalty, disputes, and loss prevention• Won internal “League of Excellence” award several times, networking with senior leadership• Served as a procedural expert across multiple product lines while handling client escalations• Executed judgment to support staff in challenging situations and to maintain the TD Brand

London, Ontario, Canada

• Worked in a specialized role interpretating and enforcing Visa International's cardholder agreement• Investigated complicated cases in issues such as services not rendered or counterfeit merchandise • Was a top performer who was quickly promoted to new role as a Integrated Resources Officer

London, Ontario, Canada

• I specialized in full-applications for new credit, helping clients make sound credit management decisions • Was a top performing employee who trained new team members in client retention and loyalty offers• Exceeded all Key Performance Indicators; laterally moved to Resolutions for breadth of experience

London, Ontario, Canada

• I helped clients with general banking, customer service, and credit card related inquires • Consistently received excellent client experience surveys and was a leader in my team • My calls were used as exemplars for the onboarding and training of new employees

Doctor Of Philosophy - Phd, Theory And Criticism

Activities and Societies: I am pursuing my PhD in Theory and Criticism. My research identifies intersections between positive psychology.

Master Of Arts - Ma, English Language And Literature/Letters

Activities and Societies: I completed my MA with the support of SSHRC's Canada Master's Student research grant - this competition was.

Bachelor Of Arts - Ba (Hons), Honours Specialization In English Language And Literature, 86% Cumulative Average

Activities and Societies: I graduated with distinction and completed my undergraduate thesis on social media and community.

General Arts & Science