Director of IT Operations for a Managed Service Provider. I guide Service Desk, Network Operations Center, and Security Operations Center to provide full-spectrum IT services for 62 small businesses. Services include: hardware and software support, ISP liaison, Information Assurance training for all clients, network monitoring and restoration, vulnerability management, M365 and Google Workspace administration, Active Directory services, print and file services, lifecycle management, disaster recovery, and emerging technology consultation.

Conducted audits on 12 programs for the $117M Unmanned Aircraft System Operations Center Support contract. Led the Identity Management Program, processing 284 contractor applications for 17 operating locations. Applied Risk Management Framework to develop a new auditing program based on risk assessment and reported key indicators to Air Combat Command executives.

Co-authored physical security checklist, ensuring accreditation of two classified facilities. Managed the base's Signature Management program to determine vulnerable business practices and develop alternative methods in the event they were compromised. Established reception plans to extend network operations support for 20 Combat Air Forces consisting of 360 personnel and enabling 2,100 missions for 5 coalition bases. Installed and managed classified VTC equipment, reducing temporary duty costs by 25%.