Christopher B. Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

The Manager of Client Services (MCS) is responsible for managing the overall health of their projects with respect to staffing, quality, case completion, stability of team, and satisfaction of client, and ensures consistency of products/services and experience delivered to clients across portfolio of projects. Responsibilities:Client Management• Collaborate with Partner Experience Manager and Project Manager on partner implementations, establishing understanding of scope of work and partner expectations• Ensuring partner deadlines and expectations are met, regularly assessing team staffing to guarantee success• Utilize effective communication strategies to proactively engage with client to set and manage expectations• Keep clients apprised of case progression: create burn down plans for top clients to monitor case progression. In general monitor case progression towards internal and submission deadlines.• Effectively and proactively communicate issues with quality, attrition, deadlines and other issues.Organizational and General Business; Process Improvement• Identify and assist in development of processes to improve efficiency and partner satisfaction• Ensure consistency of products and services delivered to clients across all projects• Actively assist or coordinate initiatives to obtain maximum abstractor efficiency• Accountability for Quality Program for portfolio of projects, performing analysis on client, abstractor and service line data along with coordinating actions based on trends/issues identifiedTalent Management & Development• Utilize proactive and effective team management strategies and tools to improve team member engagement, retention and professional development• Effectively delegate to team to manage workload and provide development opportunities • Partner with Recruiting to hire and retain talent• Partner with Human Resources to identify and manage performance concerns

Austin, Texas Area

The role of the Team Leader (TL) is responsible for client service management, partner success, supervision of several quality teams and stellar case review in order to help client-partner hospitals achieve superior quality and efficiency of patient care. Clients and Quality Teams are located from coast-to-coast across the United States and all management is conducted by the Team Leader remotely. Quality Review teams currently managing (by data registry & patient population type):AHA - Get With The Guidelines (GWTG)• Heart Failure (includes Limited and Full and Follow-Up)• Stroke (includes TIA, Outpatient Stroke, Comprehensive Stroke & EMS)• Atrial Fibrillation (includes Ablation & Follow-Up)Core Measures for both Medicare/Medicaid (CMS) & The Joint Commission (TJC) • Manage several patient population types for core measures• Includes Hospital Based Inpatient Psychiatric Services (HBIPS)Duties: • Subject Matter Expert (SME) for Heart Failure and Afib GWTG registries and assist Quality Education Manager to develop company education. • Collaborate with account team to achieve clear understanding of client-partner expectations and maintain high levels of client satisfaction through ongoing communication.• Provide quality team orientation to client-partner medical record systems and training in clinical review & abstraction processes.• Achieve client goals and deadlines and regularly evaluates team staffing to ensure success.• Maintain support resources for quality team, which include regularly updated documentation with new clinical measures and/or client medical record changes.• Communicate with client contacts on a routine basis and share clinical case review progress and results. • Consistently meet Inter-Rater Reliability (IRR) accuracy thresholds of 97% for all client accounts.• Provide additional support and/or training to other management teams as requested.

Austin, Texas Area

The Team Leader in training (TLIT) program is for the preparation of client service management of partner hospital accounts and the management of several quality teams across the US. The TLIT program consists of: weekly education meetings, several group training exercises, in-depth company process review, client implementation of new accounts, one-on-one mentorship and transition into management of quality teams of established client accounts.

Austin, Texas Area

The promotional role of the QAR provides additional support to Client Service Management, while continuing to fulfill the duties of the QIS.Duties:• Provide backup support for client accounts in the absence of the managing Team Leader• Conduct orientation to medical record system for new additions to a client abstraction team• Responsible for case review of new team member additions to assist with facility orientation and acclimation• Perform ongoing interrater reliability review (IRR) of team members' assignments to help maintain high company performance standards. • Document and transmit team member IRR scores to Client Service Manager • Review and report "Opportunities For Improvement" (OFI) of clinical case documentation.

Austin, Texas Area

The QIS is responsible for the improvement of patient care, clinical documentation review, data abstraction, readmission reduction and concurrent review for various patient populations. Remote work assignments vary among over 400 client-hospitals and health systems across the US. Duties:• Meet with clients to discuss performance improvement initiatives, goals and expectations. • Deliver timely clinical case abstractions to assist client facilities to achieve compliance for national and state registry requirements. • Uphold meticulous quality review of clinical data to ensure clients' meet accreditation, award and patient care goals. Patient populations currently reviewing:• Heart Failure (including Limited and Full)• Stroke (including Comprehensive Stroke and CM)• Atrial Fibrillation (including Ablation and Follow-Up)• Medicare/Medicaid Core MeasuresElectronic Medical Records (EMR) currently using:• EPIC• Cerner • Horizon Patient Folder (HPF)• MeditechClinical Registry Applications currently using:• Quantros• Midas+ Care Management System• GWTG/IQIVIA Patient Medical Tool (PMT).Other Applications:• MS Office• Citrix• Patient Archiving and Communication System (PACS)

Albany, New York

Worked in the Cardiac and Vascular Outcomes Department and supported clinical improvement initiatives for the following hospitals in the Trinity Health Network: St. Peter's Hospital, Albany Memorial Hospital, Samaritan Hospital and St. Mary’s hospital. Duties:• Data management, abstraction, querying and analysis for heart failure, cardiac surgery, chest pain and myocardial infarction patient populations.• Managed ongoing achievement of Chest Pain Accreditation for all of the above hospitals. • Responsible for reporting abstracted data related to performance improvement activities to national and state registries for published display of St. Peter's compliance adherence and quality and efficiency. • Created monthly reports for all applicable patient populations and distributed to Cardiac & Vascular teams to track ongoing progress and discuss any opportunity areas that may arise. • Ensured demonstrable compliance with Joint Commission & CMS standards. • Budget volumes reporting for all cardiac and vascular procedures at St. Peter's hospital.• Readmissions tracking and reduction for Heart Failure, Myocardial Infarction and Cardiac Surgery populations. • Collected and analyzed patient data from Outpatient Experience surveys to assess satisfaction of patients.• Ad-hoc performance improvement initiatives were conducted as needed. Advanced experience with the following clinical registries:• STS - Adult Cardiac Surgery• Merit - Based Incentive Payment System (MIPS)• Cardiac Surgery Reporting System (New York State)• American College of Cardiology - Chest Pain/MI• National Cardiovascular Data Registry - Chest Pain/MI • IQIVIA/GWTG - Heart Failure• Center for Medicare/Medicaid - Core MeasuresApplications Used:MS Excel, MS Access, Apollo Advance, GWTG/IQIVIA PMT, NCDR, Midas+, Soarian Clincals EMR & Meditech EMR.

Austin, Texas

Adjudicated Social Security Administration (SSA) adult and childhood Initial disability cases for the state of Texas. Researched and verified DDS (Disability Determination Services) jurisdiction to process incoming cases; returns to the SSA any cases DDS is proscribed from processing.Duties:• Evaluated data and develop claimant medical evaluations for Social Security medical benefits programs.• Prepared daily detailed medical analyses which describe claimants’ disease processes (both physical and/or mental diseases when applicable).• Researched claimant disease etiologies, medical diagnoses, medications and treatment plans.• Monitored database system and keep track of incoming/outgoing medical case data for high volumes of claimants. • Discussed medical decision-making via consultations with licensed medical professionals.

San Marcos, Texas

Graduate Assistant for the Sociology Department. Duties:• Provided student educational support in traditional & computerized statistical methods for instructional courses.• Tutored undergraduate and graduate students in computerized statistical methods in the quantitative research lab.• Prepared constructive feedback on student projects for applied data analysis courses.• Lead multiple lectures in the absence of professor as needed.• Trained in SPSS and STATA by supervising professor.

Austin, Texas Area

Austin, Texas Area

Austin, Texas Area

Austin, Texas Area

Austin, Texas Area

Austin, Texas Area

Austin, Texas Area

Performed several roles throughout employment at the largest grocery retailer in Central Texas and twentieth largest retailer in the United States. Summary of all duties during 13 year employment:• Conducted employee company meetings to provide information about new policies, training, work processes and promoted superior customer service skills.• Evaluated customer problems and concerns to develop effective resolution methods to meet store and company goals. • Instructed corporate training classes for the company’s central Texas region.• Independently responsible for total store cash flow, accounting and daily sales reporting.• Responsible for price imaging, inventory management, product mapping and new product placement.

Master Of Science - Ms, Applied Sociology; Quantitative Research Methods, Magna Cum Laude

Activities and Societies: Alpha Kappa Delta National Honors SocietyCourse work focused on quantitative research and data analysis.

Bachelor Of Arts - Ba, Sociology (Minor In Psychology), Cum Laude

Activities and Societies: Dean’s List

Associate Of Applied Science - Aas, Human Services; Sign Language Interpreter