Brian Fowler Email & Phone Number

Renton, Washington, United States

• Responsible for establishing the Business and Customer Service organization that includes Account Management, Professional Services, Customer Support, Business Development, Hosted Services and Manufacturing.
• Established leadership team to manage the Professional Services, Manufacturing and Account Management teams.
• Led team to identified new services opportunities and increase Professional Services revenue.
• Expanded Manufacturing and Test team to support multiple new products at the factory.
• Led establishment of a business case and processes for new product customer support.
• Establishing business processes and templates for the organization

Renton, Washington

• Manage Account Management and Professional Services Team developing and delivering new business opportunities.
• Successfully established new Professional Services team.
• Identified and developed new services opportunities exceeding net revenue targets by 15% in first year.
• Built new Account Management team with minimal support impact to new and existing customers after unexpected retirement of key team members.
• Defined and documented Account Management processes for the organization.
• Assembled and continue to lead team, as the Program Manager, the Radio Refurbishment project in which 15,000 radios are being sent from customers to the factory for rework.

Renton, Washington

• Managed customer relationship by addressing customer questions and concerns regarding products, prices and availability.
• Supported three largest customer and key integrators account.
• Primary interface with customers in Chicago to ensure a successful deployment in the most complicated market for PTC.
• Managed weekly escalation meetings with executives from a key customer to resolve issues in their deployment project.
• Improved communications and interfaces between Account Management team and other organizations in the company.

Renton, Washington

• Managed diverse team of Project Managers delivering software development and professional services projects.
• Guided project managers in transition from a strong matrix organization to a functional organization.
• Streamlined internal approval policy to minimize project delays.
• Led effort to redefine processes for the company transition to the Scaled Agile Framework.
• Developed business case for company’s transition into professional services

Bellevue, Washington

• Led System Integration program management team. Responsibilities included managing three program managers, Profit and Loss, and resource forecasting.
• Consolidated the Charging System, Service Enablement and New Business into one program.
• Advised program managers compiling slides for multiple weekly steering meetings with executive management and supported the program managers during the meetings.
• Guided team to establish common processes and to ensure consistent and quality project delivery.
• Managed escalated customer issues to resolution.
• Led team working with the sales and delivery organizations to develop delivery plans, cost estimates, and risk assessments for new business opportunities.

Bellevue, Washington

• Led a team of 3-6 project managers managing the introduction of new Radio Network products and software. Coordinated with multiple Ericsson and T-Mobile teams: operations, support, sales, project management, line.
• Provided resolution for customer issues including time line, technical, resource, and project.
• Led team in implementing processes and reporting practices to ensure consistent project deliveries.
• Facilitated weekly and daily steering meetings with T-Mobile and Ericsson Executives to provide updates for ongoing projects and escalations and to plan upcoming activities.
• Collaborated with multiple teams to compose slide deck for the meetings.
• Worked with sales team and Ericsson delivery organizations to develop delivery plans, cost estimates and risk assessments for new business opportunities.

Bellevue, Washington

• Program Manager assigned to execute on the T-Mobile Intelligent Network contract. Conducted regular tracking, reporting of progress and planning for all IN projects
• Inherited ongoing Intelligent Network (IN) project due to customer escalations.
• Turned around struggling platform replacement project performing below customer expectations, successfully completing all deliverables in time for critical product launch.
• Managed the implementation of multiple nodes 50% faster than usual to meet customer deadline.
• Facilitated weekly and daily steering meetings with T-Mobile and Ericsson Executives to provide updates for ongoing projects and escalations and to plan upcoming activities.
• Coordinated with Ericsson Delivery, Design and Support Design organizations to review requirements and plan projects resulting in coordinated efforts.

Bellevue, Washington

• Project Manager assigned to GSM/UMTS RAN Software and Hardware projects. Primary interface between the customer and Ericsson organizations for developing the budget, time line and test plan and coordinating general.
• Successfully managed the BSS06A FOA (T-Mobile), R11MD FOA activities (AT&T) and UMTS Counters and KPI verification (AT&T) projects meeting all time and budget requirements.
• Directed all T-Mobile Lab projects including planning, issues resolution and escalations from the customer.
• Coordinated daily activities for 4 Ericsson lab support and HW installation resources who worked on-site in the T-Mobile lab.

Richardson, Texas

Managed RAN Engineering department responsible for system integration, first office application, and new market introduction of new GSM BSC/BTS and UMTS UTRAN software and hardware. Focused on budgeting, project coordination, resource planning, process development, resource management and customer escalations. Line manager for approximately twenty-five.

Richardson, Texas

RAN Engineer assigned to work on Lab System Verification, First Office Applications and Market Introduction of new GSM BSC/BTS software and hardware releases. Worked as a test engineer and troubleshooter on the R8 FOA with Cingular Wireless. Test lead for the R9.0 North America System Verification project, responsible for overall test strategy, test case.

Little Rock, Arkansas

Systems engineer for CDMA Network Transformation. Architected and implemented the migration strategy from a Motorola DMX Network to an ANSI-41 Network using Lucent Home Location Registers. Led meetings with vendors and Alltel personnel to coordinate interoperability between the Motorola MSC and the Lucent HLR.

Richardson, Texas

Support Engineer for Nortel Networks GSM-MSC networks. Worked with customers and designers on troubleshooting and patching issues found in the software, including recreating the problem in the lab, finding the problem in the software and writing corrective patches. Worked emergency outages on customer switches, which required urgent solutions.

Richardson, Texas

Systems Engineer for AMPS/DAMPS software and hardware market introduction. Participated in writing a series of RF Guidelines for the design and optimization of an AMPS/DAMPS Cellular System. Project leader for the C3 RF Guidelines, C2 First Office Application, RBS 884 Tiger Team and the 1996 CTIA Conference.

Master Of Science (M.S.), Electrical Engineering, 3.94

Activities and Societies: Eta Kappa Nu

Bachelor Of Arts (B.A.), Physics

Activities and Societies: Physics Society