Austin Williams Email & Phone Number

Under the supervision of the Manager of Professional Services: Professional Services Consultant, Sr. I specializing in systems integration, business development support, and project delivery. Consulting with multiple customers on Meteorcomm's ARedge platform, CTC over ITCM solution, and special projects.

Reporting to the Manager of Professional Services. Professional Services Consultant with a focus on ITCM and adjacent Hardware & Software. Responsible for ITCM 3.x Training and for supporting the delivery of solutions for multiple customers simultaneously.

Greater Chicago Area

Greater Chicago Area

Rancho Cucamonga, Ca

Reporting to the Chief Engineer assigned to the Metrolink Positive Train Control Project. Lead Engineer responsible for Back Office Messaging System implementation, Network Administration tasks, and various Systems Integration Engineering tasks. Managing the implementation of the Interoperable Train Control Messaging System (ITCM) for the Project, including testing, documentation, configuration, and troubleshooting.Conducting laboratory setup, test procedure development, and test execution tasks under the direction of the Senior Network Engineer, Chief Engineer, and the Systems Integration Manager. Responsible for developing systems integration solutions, and leading their testing and implementation. Configuring and installing radio and data communications in the laboratory and in the field/waysides.Documenting system infrastructure, network diagrams, and rack elevations using Microsoft Visio.Supporting Senior Network Engineer in tasks related to configuration of the project’s production network.Interfacing with vendors, contractors, and clients to support the completion of the project.Supported the installation of the Metrolink Dispatch Operation Center’s Datacenter.Administering and supporting systems to include Microsoft Hyper-V infrastructure, Windows Servers, VMware, Red Hat Linux, and Cisco devices.Administering PTC specific equipment: Wabtec Train Management Computer and Slot 10, GE Wayside Interface Unit, Lilee Wayside Messaging Server & Meteorcomm locomotive and wayside 220Mhz Radios.Responsible for writing workplans, value-add engineering, configuration management, quality, and safety requirements.

San Dimas, Ca

Reported to the IT Infrastructure Manager for Systems & VP of IT Infrastructure at a $500M Medicare Advantage provider with more than 15 remote offices across the U.S. Responsible for maintaining the computing environment (production and development) by identifying system requirements, installing upgrades and monitoring performance. Also responsible for incident escalation, mobile devices, core business systems and various leadership and project management tasks.

Responsible for providing IT technical support for over 550 users in 18 remote sites, and several external partners, for a multi-million dollar Medicare Advantage provider.Lead special IT projects on a continual basis to include visiting remote sites across the nation to configure them to company standards. Maintain and provide a standardized user working environment via Active Directory and Group Policy. Continually evaluate company and IT procedures, manuals and processes to eliminate or simplify tasks with the goal of improving productivity. Design and deliver training manuals, classes and workshops on computer and network usage. Collaborate with database and software development team to assist in providing the company with efficient and customer-friendly support while maintaining excellent uptimes statistics. Manage Exchange 2007 accounts, groups, and permissions. Configure Name changes, manage extensions and forwarding on the Avaya IP Office Phone Manager

March Air Reserve Base, California, United States

Murrieta, Ca

Bachelor, Management Of Information Systems

Associate Degree, Information Technology - Computer Networking Systems

Activities and Societies: Alpha Beta Kappa Honor Society3.86 GPA and Class Valedictorian Highest Honors (Spring & Summer 2007)