Cecelia Lupton Email & Phone Number

Crofton, Maryland, United States

Houston, Texas, United States

United States

Wore multiple hats, including receptionist and analyst to provide customers with optimal service experience. Assisted customers in multifaceted ways including scheduling appointments, locating warranties and recalls, and answering inquiries.Customer Service• Trained new staff on best practices for interacting with customers, taking inventory of the vehicle identification numbers, rescheduling and canceling appointments, and informing customers about deals and promotions to inform… Show more Wore multiple hats, including receptionist and analyst to provide customers with optimal service experience. Assisted customers in multifaceted ways including scheduling appointments, locating warranties and recalls, and answering inquiries.Customer Service• Trained new staff on best practices for interacting with customers, taking inventory of the vehicle identification numbers, rescheduling and canceling appointments, and informing customers about deals and promotions to inform and maintain a consistent reputation of outstanding customer service experience.• Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving issues.• Diffused conflicts and demonstrated professionalism when engaging with difficult customers.Business Operations• Implemented standard protocols to frequently sanitize high-contact areas to ensure health safety for customers.• Assisted with store closing by closing computers, assisting last-minute customers, tallying, and noting customers served.• Cleaned and organized the office space, including the kitchen and bathroom.• Assist with the store opening, ensuring overall cleanliness and organization before starting operations for the day. Show less

Bowie, Maryland, United States

Anne Arundel County, Maryland, United States

I’m The Chef Too! is locally owned and operated in Ellicott City, MD. It was created by classroom teachers whose goal is to combine the love of cooking and infuse it with educational concepts in the kitchen.They strive to transform common core standards into delicious recipes, making cooking and learning fun, engaging, and tasty!