Evaluate facts supplied by investigation to determine Long Term Disability coverage by reviewing plan documents and other information submitted in support of claims adjudicationMaintain active caseload of Delta Airline pilots on STD and LTD plans. Responsible for reviewing/summarizing medical information, contacting physicians, and making determinations on claimsContact, interview, and counsel individual claimants on their disability policiesMaintain a current physical and electronic filing system to review, update and track the progress and status of claimsUnder the direction of the Claims Director and Claims Administrator, complete Delta and Jet Blue Intake processes by setting up and assigning claims, sending out initial notice of claim letter, requesting medical documentation, and contacting claimant if necessaryAssist and report to Jet Blue Company Physician. Responsible for entering physician consultations, scheduling follow ups, and creating analytical reportsActively involved with assisting Policy Services with open enrollment, customer care, and gathering customer information to direct to the appropriate representative

- Provided support to Home Mortgage Consultant and Underwriter by ensuring the timely, judicious, and accurate processing of HARP refinances- Maintained an active pipeline of 50 loan files- Reviewed and verified borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting review.- Analyzed underwriting conditions and clear loans for closing using complex decision making and problem solving- Ensured compliance with company and federally regulated policies, underwriting guidelines, and lending program requirements

- Investigated and resolved customer complaints, inquiries, and requests in a prompt and professional manner- Recorded and maintained detailed notation from calls- Communicated with specific departments for resolutions of more complex issues- Followed-up on escalated issues and learn how they are resolved- Conducted telephone surveys- Analyzed customer feedback to develop new techniques to ensure customer retention- Processed data to create weekly reports for division senior managers- Implemented on-the-job training for department new hires

- Contacted new Regions Bank account holders via-telephone to formally welcome to the bank- Educated new customers on bank products, benefits and services- Performed maintenance on accounts and submitted customer maintenance forms for processing

- Assisted in ringing up sales at registers and bagging merchandise. - Participated in floor moves, merchandising, display maintenance, and general housekeeping- Processed and replenished merchandise and monitored floor stock - Aided customers in locating merchandise

- Operated multi-line telephone for incoming calls, responded to departmental inquiries, and used email and fax regularly- Provided clerical support including, scheduling, typing, filing, and coping- Maintained Cell Biology Student Seminar Series attendance records for 40 Graduate and Post Doctorate Fellowship students- Distributed Cell Biology Student Seminar Series materials throughout campus