Celes Stumpf Email & Phone Number

Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations.Identify opportunities for expansion and collaborate with the sales team to close opportunities for additional products or services.Effectively expand customer utilization of the products and services via professional services.

Develop and maintain long-term relationships with a defined customer base, OEM providers, and internal stakeholders to drive customer success and increase revenues. t Partner with Enterprise, Affinity, Strategic, Public Sector, and Federal entities to meet and exceed revenue targets by increasing revenue spending per customer by identifying and developing unique sales strategies, marketing plans, and hosting regional events.t Host 1,000+ yearly regional events in collaboration with OEM… Show more Develop and maintain long-term relationships with a defined customer base, OEM providers, and internal stakeholders to drive customer success and increase revenues. t Partner with Enterprise, Affinity, Strategic, Public Sector, and Federal entities to meet and exceed revenue targets by increasing revenue spending per customer by identifying and developing unique sales strategies, marketing plans, and hosting regional events.t Host 1,000+ yearly regional events in collaboration with OEM and cross-functional partners to drive corporate marketing planst Participate in Quarterly Business Reviews with clients to plan the execution of digital, social, and onsite marketing strategies t Establish and expand relationships with Benefit Aggregators to market T-Mobile Work Perks, OEM devices, accessories, and solutionst Build and maintain effective long-term relationships with a high level of satisfaction with key decision-makers and influencers t Create demand for the T-Mobile technology, products, and services by raising brand awareness through regional marketing and eventst Conduct quarterly strategy meetings with customers to identify needs and align them to the organization's product/service strategies Show less

Woodbridge, Nj

Focused Sales/Marketing Leader with a proven track record of success. Managed a team of 8 Wireless Development Managers who were responsible for identifying marketing /individual liable sales opportunities within Fortune 500 companies in NYC and Philadelphia. Communicated with other cross functional teams (sales teams, operations and marketing) to ensure processes ran smoothly. Interacted with all Senior Level Executives to provide organizational updates.

Piscataway Nj

Supported the PepsiCo account, which was one of the top 15 largest generating accounts at Nextel Communications. Fostered strong relationships within all assigned accounts. Assisted National Account Manager with sales support to 10 Fortune 500 Companies. Handled all reporting/presentation needs for RFP’s.

Piscataway Nj

Acted as a Customer Care advocate for a pre-determined portfolio of Enterprise Customers averaging 150k in monthly revenue. Prepared and conducted training sessions for new customers covering all of Nextel products and services. Served as a liaison between Nextel Care and Strategic customers and Area VP of Sales. Reconciled billing discrepancies in monthly financial statements and distributed to customer

Rutherford, Nj

Responsible for development, design, implementation and daily maintained of Nextel’s internal website. Researched and wrote detailed documents that reduced average answer rate in the Nextel Rutherford call Center by 50%

Rutherford, Nj

Was the primary escalation contact for Nextel Call Center regarding billing disputes and network coverage issues. Developed and conducted training sessions for new employees covering on the job training. Handled all escalated issues for Managers and Supervisors.

Rutherford, Nj

Provided first line technical telephone support for Analog and Digital customers with one call resolution. Reviewed and solved complex billing issues. Communicated promotions, rate plans and credits to all Nextel Analog customers.

Bachelor'S Degree, Elementary Education And Teaching

Bachelor'S Degree