Celeste Cook Email & Phone Number

Walnut Creek, California, United States

Hercules, California, United States

Developed Performance Management program based on the team member experience cycle from initial selection through the talent review process; designed and facilitated subsequent skill-oriented workshops to address each component of the cycle.Created an internal 1:1 Coaching Program to improve skills/capabilities, change behavior patterns and/or prepare team.

Led and provide strategic guidance to a team of training specialists and instructional designer; designed and facilitated a "professional development" program for the training and development team.Streamlined the New Hire Orientation process and Affordable Housing Compliance training programs.Identify performance gaps and propose training solutions that.

Managed the Leadership Assessment Center on a company-wide basis designed to evaluate the readiness of 100+ high potential Assistant Managers per year for promotion: increased candidate readiness by 20%, and redesigned certification program for evaluators by transforming process from vendor driven to in-house driven - saving $35,000/year.Provided strategic.

Managed overall operation of 30+ corporate owned stores, annual sales volume $24 million, 300 employees, 4 district managers with full P&L responsibility.Mentored and promoted one district manager and four store managers to support unit growth and strategic employee replacements.Developed and implemented training programs company-wide to reduce employee.

Provided ongoing support for 90+ franchise locations to ensure consistency in corporate standards and help the franchise owners improve their business results.Coached and directed three Field Consultants in their efforts to analyze each assigned franchise location and provide the owner with feedback, tools, and training to improve their business.

Managed overall operation of 60+ corporate-owned stores, annual sales volume $30 million, 450 employees, 4 District Mangers and 2 Area Managers with full P&L accountability.Opened 20+ new stores, overseeing all operational components through grand opening activities.Mentored and promoted 3 District Managers and 18 Store Managers to support unit growth and.

Led the strategic direction and support to a team of 3 field consultants in their responsibilities to help franchise owners acquire, develop, and continue to improve their abilities to become successful using the company’s operating systems in 125+ locationsRecognized for using strong consulting and relationship building skills to improve.