Celeste G. Email & Phone Number

Fenton, Missouri, United States

St. Charles County, Missouri, United States

Supervised an asset management team for the life cycle and data integrity of IT hardware assets globally• Yearly lead a team to scan and reconcile the physical hardware inventory for our St Louis campuses (5000+ assets)• Successful integration with a vendor the outsourcing of hardware asset life cycle• Recognized the ability levels of my staff, then established development and training plans for each team member• Coordination with internal and external representatives to complete the automated data sync and equipment return processes• Identified and resolved data quality issues within vendor billing from major contracted vendor• Managed hardware vendors worldwide to constitute an import process for electronic processing of acquired hardware• Performed research for potential new vendors on a regular basis for competitiveness in service provided while taking into consideration cost parameters and financial impact; ensure service level agreements are being metSubject Matter Expert with Service Now for Hardware Asset Management• Performed root cause analysis• Managed inventory control analysis• Managed asset hardware database technical issues for incident and problem management • Read, analyze and provide technical feedback with appropriate jargon for particular audience• Monitored the process of tracking the life-cycle of assets from purchasing through the scheduling of retirement, warranty, maintenance expiration dates, licensing, renewals and disposal of assets • Provided support with project planning through the development of individual work plans • Served as a resource with the development of standards to ensure processes are consistent and repeatable within the team • Provides instruction and guidance to team members; ensures deadlines are met • Assisted in the forecasting of hardware warranty, maintenance and agreement renewals