Checking loan applications for missing information and potential errorsGathering and checking appraisals, income verification and other documents for completeness and accuracyRequesting additional information for the Loan Officer as neededMonitoring the underwriting process and providing updates to the mortgage officerEntering borrower and loan information in customer management and mortgage information softwarePrepare all documents pertaining to Escrow loan servicingProducing all the documents needed for the mortgage closing processEnsuring all deadlines for information submissions, underwriting decisions and closings are met

Well versed with working with the public, answering questions and resolving issuesHandle questions, comments, and complaints regarding particular businessProvide a positive customer experience and enhance relationships between consumers and businessesCommunicates customer feedback to various teams – including technical and marketing departments – in order to improve the overall customer experience

Present, promote and sell advertising space to existing businesses, individuals and prospective customersEstablish, develop and maintain positive business relationships to ensure future salesPerform cost-benefit and needs analysis of existing/potential customers to meet their needsAnalyze the territory/market's potential, track sales and status reportsSupply supervisor with reports on customer needs, problems, interests, competitive activities, and potential for new products and services

Collaborated with seven team members to develop and maintain the public image of the newspaper through appearances, press releases, and social media.Assisted the public relations director in designing and organizing events to raise money and awareness.

Communicate and engage with customers well and ensure customer needs are fulfilled in timely mannerCollaborate with team members to facilitate an approachable, yet professional atmosphere for customersOrganize and maintain a creative and visually appealing presentation of inventory