Celeste R. Email & Phone Number

Jacksonville, Fl, Us

• Expertise in litigation, supervision, and direction of defense counsel, experts, and surveillance; leading file roundtables/committees.• Highly skilled litigation specialist in CRN’s, Stowers Doctrine, AOB’s, mediation, arbitration, appraisals, and coverage letters across all lines including GL, property auto, and construction defect.• **Achieved over 100% monthly resolution rate**, demonstrating proficiency in loss cost management.• Knowledgeable in all lines including Cyber Liability, D&O, GL, property, auto, product liability and construction defect.• Spearheaded mentorship and training programs; implemented data analytics for process improvements.• Organized weekly training sessions; played a pivotal role in the CFR Roundtable.

Dallas/Fort Worth Area

• Successfully achieved over 100% monthly resolution of moderate to high complexity claims, reinforcing ability to handle complex claim decisions.• Managed diverse claims including commercial GL, product liability, and more.• Supervised and directed defense counsel in case preparation including deposition and mediation attendance• Fostered collaboration by maintaining relationships with field sales force, UW’s and agents, through training and file reviews and developing a 4-tier team, consisting of claims, loss control, UW and sales.• Led instructional sessions in Cyber liability, coverage, and Stowers demands.• Acted as a technical resource, supervised IA staff and aided loss control in risk reviews.

• Adjudicated large global accounts including Inland marine, cyber risk, builder’s risk, shared risk, property, liability, triple net lease, reinsurance, and litigation.• Mentored and trained new staff; **implemented data analytics for operational improvements.• Demonstrated leadership by serving as a technical resource and leading IA staff.• Successfully led projects as a Catalyst and through Six Sigma principles.

• Adjudicated large complex commercial and personal lines property claims across multiple states and served as a technical resource to less experienced staff.

• As a dedicated catastrophe team member, handled high-severity and complexity claims.• Demonstrated adaptability by traveling extensively to catastrophic sites for onsite resolutions.• Managed vendors and led technical teams at various sites.