Transact customers requests in SAP, and the company’s proprietary Customer Relationship Management (CRM) , Answers calls and emails from clients, takes, invoices and send orders out to customers

Answers telephone calls from both internal and external customersResolves customer concerns and responds to requests for information Secures return goods authorizations (RGAs) for customers and processes credits for accountingEnters orders into SAP, the company's proprietary Customer Relationship Management (CRM) Corrects errors in orders received by the Electronic Data Interchange (EDI) Maintains high on-time shipment service and offers alternatives when service failure is imminent

• Coordinated the development, implementation and maintenance accounts• Resolved issues and assisted in client accounts via the phone and email• Ran program reviews and analyze positive and negative bits of lending • Issued error reports and give positive/critical counsel to other employees

• Answered 100-line switchboard• Maintained compliance files for all advisors• Organized client files and set appointments for Field Vice President and District Managers

• Took escalated calls from merchants and banks concerning accounts• Taught training seminars and set up training material for all 250 banks • Researched general ledgers for accounting department