- Oversee preparation of accurate monthly company reports- Assess budgets and other finance-related issues, ensuring that cash flow remains stable- Identify new business opportunities, build relationships, and leading strategic initiatives to enhance the company's financial position- Oversee payroll, hiring, benefits

- Provide financial business strategic objectives that support growth and opportunity . - Research and manage Government, Foundation, and Local community grant writing - Created and enhanced Donor Management and Recognition. - proficient use of QuickBooks Software- Administer financial assistance program to qualifying guests - Maintain and process payroll and payroll records for employees- Research and outline ways for continuous improvement - Review, monitor, and pay all expenses

- mentor- fundraising coordinator- business operations manager- create & promote compliance policies - Cheer program Director

- Review and allocate merchandise to funded guest orders across 12 locations working with stores and accounting- Audit current /aged accounts and receivables records through alignment of information in multiple databases to reduce delays and fund accounts within time to deliver metric- Order inventory and update purchase orders based on sales totals and forecasts- Analyze customer and store trends and implement solutions to inventory management concerns and aged accounts

- Dual role project lead in improving customer correspondence tracking and response rate. Incorpoation of new tracking process and 25% improvement in response rate. - train team of agents to effectively retain at-risk customers in call center environment- evaluate and drive metric based performance- identify and strategize on customer retention trends and customer survey results- work with partners and vendors to provide solutions for customers and identify retention areas of opportunity.

-completed risk analysis and proper company placement based on Select criteria and demographics- Work with partners to transition large books of business to meet customer needs- Train agents to handle difficult conversations and address and assist customers with solutions to identified underwriting risks-Work with partner companies on guidelines to improve reviews and align processes

- drive results in metric based unit to excellent customer service and quality using EI techniques- coached, mentored, and trained agents in service guidelines and career development - handle and secured HR personnel files

- answer incoming customer calls on multi line ACD system- handle customer inquiries regarding their homeowners insurance

- Greet clients and manage member profile- promote health and safety while conducting tours- manage schedule for 4 trainers and schedule clients based on availability-train front desk agents -open and close facility