Celeste Young Email & Phone Number

Huntersville, Nc, Us

Huntersville, Nc, Us

-Micro Influencer seeding and engagement -Community engagement/ management -social listening and UGC creator sourcing

Social Media Community Response-Responded to comments and mentions in a timely manner, focused on paid & organic social platforms (Facebook, Instagram, Twitter, TikTok, YouTube, etc)-Handled CX-related issues in partnership with Customer Experience team to ensure best-in-class customer service experience for social media audience-Escalated and worked through negative social interactions with Senior Manager to provide excellent service regardless of the sentiment-Replied to consumer comments and reviews on additional platforms such as ThingTesting and the Prose brand blog. Community Engagement-Helped foster a community across all social platforms by providing personalized responses, showing support to our customers, and giving proper customer service to all Prose members and prospects-Proactively interacted with like-minded influencers, industry professionals, and brand accounts on a daily basis to build relevant relationships and capitalize on social engagement-Reviewed, tracked & interacted with user-generated content across social media, including Instagram Stories mentions-Identified & executed opportunities to increase UGC through community engagement-Regularly interacted with influencer and potential brand partners to seed product, foster community, and promote brand loyaltyCustomer Insights & Advocacy -Regularly shared consumer feedback on ads and marketing campaigns to help guide future ad creative & brand priorities-Reported on what the community wants to see & hear from us as well as what is trending in the world of beauty-Tagged & tracked customer feedback and requests, communicating all urgent customer needs to relevant departments for troubleshooting-Used social listening tools and work with cross-teams to share out relevant industry insights, community sentiment about Prose, and more.

-Partners with social team to develop social content- Implements social strategy. -Social scheduling and posting across Instagram, Facebook, Twitter. - Creates copy for social post. -Community management engagement. -Manages customer service issues via social media platforms. -Provides product knowledge to consumers.- Provides brand education to consumers.

Manages social media platforms. Scouts influencers for campaigns and branding. Community management and brand development

Social media engagement and analytics. Social media influence and posting.

Help to promote and grow brand. Attend events to educate consumers. Set up and break down of events. Social media influence and engagement

Business Administration And Management, General

High School Diploma